AddressAbout the business
Exciting opportunity to work with an established cloud software tech company currently experiencing high growth. At Brevity our mission is to develop leading software tools for the community care industry, to make our clients jobs easier, their business more efficient, and their clients lives better.
As an experienced Workplace Trainer with software training and education delivery experience, you will help propel us forward as we establish ourselves as a market leader.
About the role
- Utilise modern digital tools and best practice education delivery methods/models
- Hands-on involvement in user education, training, and successful onboarding of new clients
- Structuring training framework and delivery
- Develop deep, trusting relationships with customers, ensuring exemplary customer experiences
- Collaborate closely with industry, customers, and product teams to enhance Brevity Care solution and customer satisfaction
- Plan and administer training sessions in compliance with NDIA, Australian Quality Training Framework (AQTF), and government guidelines
- Stay updated on NDIA policies, national training agendas, and training package changes.
- Provide professional support and answer customer queries
- Communicate bugs and software glitches through appropriate channels
- Stay informed about software enhancements and improvements
- Provide clear communication to customers via email or Jira
Benefits and perks
- Ability to work from home and embrace communication models of a remote/ flexible workforce.
- Work with a passionate and professional team
- Work with a committed and supportive Leadership team
- Career growth opportunities
- Regular professional development planning to support your goals at Brevity and beyond.
- Work with market leading product that solves real world problems, which you will have input on making even better!
- Work laptop provided
Skills and experience
- Proven experience in a similar role preferably within SaaS industry
- Experience in digital training toolset
- Experience in community support, NDIS, aged care preferred
- Impeccable communication skills
- Must be a team player
- Willingness to assist and support others
- Good time management and prioritisation skills
- Self-motivated and able to work autonomously
- Experience with JIRA, Hubspot or similar tools
- Train the Trainer or similar education highly regarded
