Address Why work
with us:
Every
child and young person deserves a great education.
We
have a strategy that aims to unlock every child’s
potential now and into the future, one that in partnership with
learners, students, parents and the wider South Australian
community will build a world-leading public education system.
One that is equitable and prioritises learning and
wellbeing.
Together we will
make our education system the best it can be.
When
our children and young people thrive, so do our communities and
our state.
About the role
The Director,
People and Culture Operations is a key leader in the People
and Culture (P&C) Division and is responsible for
delivering the People Support, Corporate Leader Advisory,
Service Improvement and People and Culture Systems
functions which are of critical importance to the
organisation achieving the Strategy for Public
Education.
The Director
will deliver a customer service strategy that drives
service improvement and excellence across the People and
Culture Division. Working closely with executives, senior
managers and their teams, this position will identify,
design and deliver priority changes to services and
systems. Additionally, this position will lead the building
of a culture of customer service excellence throughout
P&C which will improve the ways in which colleagues
support and deliver better outcomes across the
department.
The role
provides expert advice regarding the identification,
planning, mapping and implementation of People and Culture
customer service improvement priorities and will lead,
manage and oversee high performing teams skilled in
delivering customer focused support models and processes
through the P&C Service Improvement, People Support,
Corporate Leader Advisory and Systems functions.
The role
requires high levels of discipline expertise and experience
in establishing and managing critical stakeholder
relationships, communication and collaborations to deliver
efficient and effective Human Resources operational service
delivery aligned with the People and Culture Divisional
Plan and department’s strategic plan.
The Director,
People and Culture Operations will lead an integrated
approach to service delivery aligned with P&C
technologies primarily through shaping and driving
improvements that will make it easier for our departmental
colleagues to get what they need quickly and easily.
Qualifications
and competencies:
Strong
leadership and stakeholder management skills with
experience in leading customer service teams to deliver
organisational outcomes.
In-depth
knowledge and experience in delivering an integrated and
strategic approach to HR operations and service
delivery.
Proven high
level interpersonal and negotiation skills with
demonstrated success achieving impact through collaborative
practice and influence with stakeholders.
What you
will get in return:
The opportunity
to lead the design and implementation of customer service
models to deliver better outcomes across the
department.
Be part of the
largest employer in the state, with great career and
professional development opportunities.
CBD location and
flexible working arrangements to enable work life
balance.
Access to
Employee Assistance Program and Fitness Passport to support
health and wellbeing.
Special
Conditions:
The
successful applicant is required to gain a Department for Human
Services (DHS) working with children check (WWCC) prior to
being employed which is required to be renewed every five years
before expiry. The incumbent will be required to undertake
RRHAN –EC (Responding to Risks of Harm, Abuse and Neglect
- Education Care) Facilitator Lead (Masterclass) extended
course which will be required to be updated every three
years.
For
all other Special Conditions please refer to the attached
Position Description.
Enquiries:
Enquiries can be
directed to Marina Elliott, Executive Director, People
& Culture, via tel: (08) 8226 50***or email: **************@sa.gov.au.
Application
Instructions:
Applications
should be made through the IWorkForSA website.
Applicants are
required to submit a CV and a cover letter outlining their
suitability against the key competencies in the attached
position description.
People of
Aboriginal or Torres Strait Islander descent and/or those
who have a disability are strongly encouraged to
apply.
Additional
Note:
This
is a full-time contract role (1.0 FTE), initial 3 year
contract.
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
