SAES1 Director, People and Culture Operations

Department for Education
Job reference: 582279
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone
Exciting opportunity for an experienced strategic individual to lead the department’s People & Culture Operations directorate to build of a culture of customer service excellence and deliver better outcomes across the department.
Why work with us:
Every child and young person deserves a great education.
We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners, students, parents and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing.
Together we will make our education system the best it can be.
When our children and young people thrive, so do our communities and our state.
About the role
The Director, People and Culture Operations is a key leader in the People and Culture (P&C) Division and is responsible for delivering the People Support, Corporate Leader Advisory, Service Improvement and People and Culture Systems functions which are of critical importance to the organisation achieving the Strategy for Public Education.
The Director will deliver a customer service strategy that drives service improvement and excellence across the People and Culture Division. Working closely with executives, senior managers and their teams, this position will identify, design and deliver priority changes to services and systems. Additionally, this position will lead the building of a culture of customer service excellence throughout P&C which will improve the ways in which colleagues support and deliver better outcomes across the department.
The role provides expert advice regarding the identification, planning, mapping and implementation of People and Culture customer service improvement priorities and will lead, manage and oversee high performing teams skilled in delivering customer focused support models and processes through the P&C Service Improvement, People Support, Corporate Leader Advisory and Systems functions.
The role requires high levels of discipline expertise and experience in establishing and managing critical stakeholder relationships, communication and collaborations to deliver efficient and effective Human Resources operational service delivery aligned with the People and Culture Divisional Plan and department’s strategic plan.
The Director, People and Culture Operations will lead an integrated approach to service delivery aligned with P&C technologies primarily through shaping and driving improvements that will make it easier for our departmental colleagues to get what they need quickly and easily.
Qualifications and competencies:

• Strong leadership and stakeholder management skills with experience in leading customer service teams to deliver organisational outcomes.
• In-depth knowledge and experience in delivering an integrated and strategic approach to HR operations and service delivery.
• Proven high level interpersonal and negotiation skills with demonstrated success achieving impact through collaborative practice and influence with stakeholders.

What you will get in return:

• The opportunity to lead the design and implementation of customer service models to deliver better outcomes across the department.
• Be part of the largest employer in the state, with great career and professional development opportunities.
• CBD location and flexible working arrangements to enable work life balance.
• Access to Employee Assistance Program and Fitness Passport to support health and wellbeing.

Special Conditions:
The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry. The incumbent will be required to undertake RRHAN –EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course which will be required to be updated every three years.
For all other Special Conditions please refer to the attached Position Description.
Enquiries:
Enquiries can be directed to Marina Elliott, Executive Director, People & Culture, via tel: (08) 8226 5030 or email: .
Application Instructions:
Applications should be made through the IWorkForSA website.
Applicants are required to submit a CV and a cover letter outlining their suitability against the key competencies in the attached position description.
People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.
Additional Note:
This is a full-time contract role (1.0 FTE), initial 3 year contract.
Applications close: 21/03/2024 11:30 PM
Attachments:
-
-
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.