Address- 496983
- Darwin, NT, Australia
- Melbourne, VIC, Australia
- Full time
Sportsbet’s Customer Sustainability Function exists to drive category leading customer safety and integrity experiences to ensure the business has the most sustainable customer base for generations to come.
Be part of one of the most innovative companies in Australia
A place to be yourself and thrive
Recognised as a Top 10 place to work for women (by Work180) & Top 25 companies for career development (by LinkedIn)
About us
Sportsbet's purpose is to bring excitement to life for its customers and we do this by over-delivering on excitement through serious fun, disrupting the status quo and living our values. We’re a flexible, progressive, open-minded, and inclusive employer with over 7,000 cool, clever and curious people around the world. As part of the Flutter Group, we’re a global player, but in Melbourne, Sydney and Darwin we’re tight knit, with 1,000 of us bringing excitement to life every day.
Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools – take a look:
About The Role
Reporting into the Head of Safer Gambling, the SG Specialist is accountable for operationalising Sportsbet’s Safer Gambling capabilities to support the organisation’s materially larger customer base and future growth ambitions. As a key member of a high performing function, the Safer Gambling Specialist will work across a number of shift patterns spanning both weekday and weekends to engage and interact with customers who have been identified through alerts and escalations (referrals from the Customer Service, Premium, Risk & Trade and Customer Integrity Functions).
Responsibilities Include:
Collect, prepare and present on a range of intelligence data sources and metrics relating to customer activity and behaviour for operational and strategic decision making.
Conduct analysis over customer’s betting behaviour based on alerts and escalations
Decide on the best course of action in relation to that analysis; CRM, phone call, break, deposit limit, referral to another team.
Proactively make phone calls to customers assessed as at risk following analysis
Make real time decisions in relation to our response and enforcement of safe
About You
Customer centric – Customer obsessed and can demonstrate empathy in complex cases as appropriate
Collaborative - Ability to excel within a diverse workforce, encouraging collaboration in every part of their work.
Adaptive and resilient - Ability to work under pressure in the constantly changing environment. Self regulates emotions and reactions which enables the display of a calm demeanour in a variety of situations
Lives the values – Positive and energetic outlook, living the values in everything that you do
The Perks
We work hard and play hard, so along with a competitive salary and generous performance-based bonus, here’s some of our other perks:
25 days annual leave (that’s right, a whole extra week!)
Genuine flexible working policy with a $800 work from home office allowance
Weekly concierge service including free massages, manicure/nail appointments – all onsite!
Daily fresh fruit, free breakfast, sparkling water and Kombucha on tap in the office (did we mention we have a bar fridge for Thursday night drinks!?)
Tailored career development programs
Discounted gym memberships, and loads of internal events
Access to our Employee Assistance Program and a Circle In membership
Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5.
We encourage you to apply as soon as possible as we review candidates within 2-3 weeks of advertising. Be sure to check out our Life@Sportsbet Instagram page, Sportsbet LinkedIn page as well our careers website for more information and insight into our culture.
Our Focus on Diversity, Equity & Inclusion
We’re an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application or contact us if you’d like to discuss this in more detail.
If you think you’d be a great fit but don’t necessarily meet everything in the job description, please still get in touch.
Need To Work Flexibly?
We know flex means different things to different people, let us know how we can support you to be your best.
Ready to bring excitement to life? Apply now
