AddressWe are looking for an experienced Front of HouseAssistant Manager
who takes pride in delivering a great experience to customers as a team leader. Serving our range of delightful local and holiday maker customers to the area.
Fiona's Fancies is a small business with currently 12 staff. Operating for over 8 years. We create every product in store and make a huge range of cakes, pastries, savoury products and custom orders.
About The Role :
- The position is Hands on, and responsible for FOH duties - including shop displays and some administrative support.
- Excellent communication skills are a must. Committed to providing customer satisfaction, serving customers with confidence in a caring polite manner.
- The successful applicant will be able to make and serve coffee with confidence. Follow & enforce top food safety standards.
- Answer the phone - take orders and answer questions
- Must be able to use iPad with Facebook, Instagram etc
- Open / close the shop efficiently when necessary.
- Leadership skills - be able to effectively manage & coordinate staff. Training FOH team members to company standards.
Skills & Requirements :
- Minimum of 2 years’ experience with a catering or a hospitality background.
- PC & IPad literacy. Social media experience.
- Ability to work on a diverse schedule - weekends as required.
- Current Australian Drivers licence
- Excellent communication skills, including the ability to resolve client queries and complaints professionally.
- Ability to provide feedback to and coach and develop staff.
- Strong, creative problem-solving skills – great at taking things head-on and taking control of challenges.
- Exceptional service and professionalism – especially when dealing with customers.
- Proven ability to work well in a fast-paced Front of House environment.
Benefits :
- Be part of a growing team, with a fantastic culture. Looking to improve and develop together – contribute in a meaningful way to our success and yours.
- Competitive salary
- Work across a range of tasks & experience something new everyday.
Hours & Rate of Pay :
- Monday - Saturday shifts. Days & Hours will vary - between hours of 8.30am & 5.30pm.
- Full time Casual employment to move into permanent position
- Rate of pay - Hospitality Award
Start date : by the end of May
Applications :
Please forward your resume to : ****@fionasfancies.com.au
NO WORK VISAS please. We are after long term
I will contact you for an interview or more information if needed
Please include a cover letter about yourself and why you would suit this position also include your relevant personal references with contact details
Only successful applicants will be contacted
