AddressSALES & ADMINISTRATION COORDINATOR / FULL-TIME (ON SITE)
Are you seeking an exciting new opportunity to lead a growing brand to the next stage of growth and expansion? Located in the Tweed Heads (South Gold Coast) area, Retreatment Botanics is looking for an organised, motivated and self-driven Sales & Administration Coordinator to join our dynamic team.
About Retreatment Botanics
We are a clean cosmeceutical skincare brand with global awards in the Spa, Beauty & Wellness categories. Our clinically proven & results-driven range is positioned in some of Australia’s most prestigious Spas and wellness destinations.
We are a values driven brand, being the world’s first professional-grade skincare range to be certified palm oil free, supporting our sustainability mission to protect endangered wildlife & biodiverse rainforests. Our range is also certified vegan, cruelty free & Australian made.
Retreatment Botanics provides an excellent and rewarding work environment, with our team being our most treasured asset. Our positive work culture is key to our fast growing success and when expanding our team, we seek dedicated and highly passionate individuals.
About the role:
Coordinate the day-to-day administration of sales process, including customer service, sales order processing, warehouse assistance and general administration across the business as required.
- Enter sales orders as required, database management of wholesale customers and maintenance of all sales related data into internal systems.
- Create, generate, and maintain all forms of sales data.
- Ensure wholesale orders are updated with tracking and any other information once order has been dispatched.
- Monitor and track wholesale shipments to ensure on-time delivery.
- Resolve any issues or delays that might arise with orders that have been dispatched.
- High level Microsoft Office experience.
- Assisting with warehouse Pick and Pack orders as required.
- Experience with ERP systems, warehouse management systems (Zoho One inventory), Shopify and our associated apps.
- Weekly cleaning of head office and warehouse, ensure all bins are emptied and taken to kerbside and pick up on bin collection days.
- Ensure Head Office, Reception and Warehouse all areas are clean, tidy and well maintained to a premium standard that reflects our premium brand.
- Conduct very regular stock audits and reconcile discrepancies.
- Follow sufficient step by step process of ‘arriving’ bulk deliveries into the warehouse, accurately ‘allocating and storing’ of bulk deliveries in a timely, efficient manner. Notify Operations Manager of item delivery count.
Qualifications and Requirements:
- Strong tech skills and systems knowledge. This includes Intermediate proficiency with Microsoft Office 365, G-drive, Spreadsheets, CRM, Inventory systems, and video / communication platforms.
- Experience with ERP systems, warehouse management systems and logistics software.
- Proven experience in sales support, warehouse operations, and high-level administration support.
- Excellent problem-solving, decision-making abilities, flexibility and adaptable to change, time management skills.
- Strong communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Strong analytical and organizational skills.
- Be self-driven, energetic and motivated.
- Accuracy and attention to detail is a must.
- Mature minded with an ability to work autonomously and also work well within a small team environment.
- Must have an Australian driver’s licence and a reliable vehicle.
- Candidate must have full Australian working rights; Permanent Resident, Citizen – (sorry no Working Holiday Visa or student visas, we are looking for someone that is able to work full-time.)
