AddressRole purpose
To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales.
Key accountabilities
- Deliver excellence in customer service
- Follow the sales process in order to maximise sales and promote to all customers our online products range for all transactions- Travel Money card, Online Sales etc
- Embrace the Digital mindset-SocialMedia- google reviews/facebook/Instagram.
- Understand features and benefits of all Travelex product lines
- Use every opportunity to upsell and cross-sell
- Recognise the warning signs of questionable transactions and mitigate possible effects of the sale
- Adhere to promotional marketing offers
- Manage till stocks
- Achieve individual KPIs / targets
- Fully investigate overs and shorts (differences) and report
- Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements
- Ensure compliance to legal and corporate requirements
- Maintain high standards of housekeeping and presentation of stores
- Contribute to the success of the team
- Complete training within required timelines
- Any other reasonable instructions as required by the business
Role-specific experience and skills
- Retail, cash handling and/or banking experience
- Excellent customer service skills
- Excellent numerical ability
- Excellent knowledge of product, services and procedures
- Demonstrated experience working with computer systems
- Ability to work independently as well as in a team environment
- Ability to handle routine activities with attention to accuracy and detail
- Flexibility to work different shifts and locations as required
- English language skills
General experience and personal qualities
- Self-aware, open-minded with a high degree of personal and professional integrity
- Demonstrated a will to win and a positive attitude.
- The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
- A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs
- The ability to analyse issues and solve problems. Able to overcome customer objections to close the sale.
- Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex
