AddressWe are seeking a diligent and organized Sales and Customer Support Assistant to join our dynamic sales team. This role plays a crucial part in ensuring the smooth operation of our sales department by handling administrative tasks, providing excellent customer service, and contributing to overall efficiency.
Key Responsibilities:
- Serve as the first point of contact for the sales team, greeting customers in a friendly and professional manner.
- Handle customer inquiries promptly and escalate issues as needed to ensure timely resolution.
- Assist in the preparation of sales proposals and process order entries accurately.
- Coordinate sales activities and events as required.
- Update and maintain customer databases and online sales systems for spare parts.
- Stay informed about our products' features, benefits, and uses to provide accurate information to customers.
- Provide after-sales support to ensure customer satisfaction.
- Contribute to the overall effectiveness of the sales team by performing administrative tasks and ensuring efficient workflow.
Skills and qualifications:
- Proven experience in a similar role or in customer service.
- Excellent communication and interpersonal skills.
- Strong organizational skills with keen attention to detail.
- Proficiency in MS Office applications (Word, Excel, Outlook).
- Ability to work effectively both independently and as part of a team.
- Basic knowledge of sales principles and practices.
- High school diploma or equivalent experience in similar roles.
