Sales & Laser Specialist - Werribee

ABOUT US
The world’s leading tattoo removal experts, Removery helps empower people to reflect on the outside, who they are on the inside. Our goal is to provide our clients with the highest quality service in a welcoming space, ensuring care at every stage of their tattoo removal journey.
The laser technology we use means that our clients can choose to express themselves by completely removing any trace of a tattoo or fading just a small piece to make room for something else.
Established in 2019, Removery is an energetic and fast-growing brand with locations across the United States, Canada and Australia. Our goal is to reach 250+ studio locations over the next 5 years. This means plenty of career progression opportunities!
OUR TEAM
We are a vibrant, friendly and FUN team with a passion for tattoo removal - having tattoos is not a requirement, but we do love them!
We are motivated to create a safe environment to those who visit us in studio and enjoy working as part of a team.
THE ROLE

• Full-time role available: must be able to work Tuesday to Saturday including late night trade
• Located in Pacific Werribee.

The Studio Lead will lead their local team to success in providing outstanding tattoo removal services and customer service to their clients and drive business operating results through flawless execution of operations and optimizing brand standards. They will be responsible for developing team members through coaching, goal setting while upholding performance accountability standards. The Studio Lead will enhance and maintain an inspiring and motivating workplace where the team can thrive. As the subject matter expert across all things laser tattoo removal, the Studio Lead will know our processes like the back of their hand and be able to operate our laser machines too!
RESPONSIBILITIES

• Provide leadership, inspiration, coaching, mentorship, and guidance to studio team members to achieve engagement and drive business results
• Inspire team growth through individual development plans to promote an environment of accountability and engagement
• Lead business initiatives including but not limited to scheduling, preparing reports, evaluating data, and interviewing top talent
• Partner with Regional Manager to forecast for future business needs; develop and implement appropriate response plan
• Deliver "5-Star" customer experience consistently as an individual contributor and as a studio team
• Coach studio team members to exceed company collections and sales goals
• Analyze client feedback to identify trends and patterns to coach team to further enhance the CX and grow their business
• Confirm team members’ time sheets are correct and completed timely
• Lead daily team huddles, checking in with team on the goals and plan for the day for best daily success
• Communicate company initiatives to studio team, gaining buy-in from team members on why changes are positive, and ensure standards are maintained
• Partner with the Retention Specialist to minimize refunds and appropriately handle client complaints
• Ensure all financial policies are adhered to including cash handling, banking, daily register close and expense reporting
• Maintain adequate stock of inventory and ensure ordering protocols are being followed, approve stock orders
• Develop and nurture tattoo artist relationships in the local community and engage artists in the Removery artist community initiatives
• Spearhead community outreach and align with marketing initiatives
• Manage relationships with the facilities team, ensuring all work requests are completed in a timely manner, escalate if outstanding
• Ensure studio meet expectations for visual presentations, operational excellence, and brand standards
• Understand and effectively communicate Removery policies and procedures to employees
• Other duties and responsibilities as assigned

REQUIREMENTS

• A leader that ideally has previous laser tattoo removal experience
• A leader with proven results within their existing role, with demonstrated potential for increasing responsibility
• Successful track record of motivating and building teams and developing strong talent to achieve desired goals
• History of creating cultures of exceptional customer experience and operational excellence through the execution of goals and objectives
• A deep understanding of the business, including proficiency at the technical aspect of the Laser Specialist position
• Strong connectivity and understanding of client needs with exceptional client experience standards
• Excellent written and verbal communication skills and ability to work across teams
• Ability to quickly identify, assess and resolve opportunities and conflicts
• Excellent time management, prioritization, and organization skills
• Self-motivated and solution oriented with an entrepreneurial mindset
• Skilled at providing and receiving constructive feedback for the betterment of self and others
• Empathetic toward team members and disciplined in achievement of goals
• Proven ability to lead and facilitate change programs
• Willingness and proven ability to be resourceful and solution-oriented
• Ability to work with minimal supervision; learn quickly and change direction on short notice

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