Sales Operations And Customer Service Team Leader

Call Centre & Customer Service Team Leader Brisbane Permanent / Full Time Exciting opportunity for a results-driven leader to steer our internal sales and Customer Service Teams to new heights!Do you have a passion for customer satisfaction and a knack for making things happen? Are you a team player with a 'can-do' attitude and a hunger for results? Then take charge as a Sales Operations and Customer ServiceTeam Leader and orchestrate the customer journey from first spark to final invoice. About the Company :We are working with a proudly Australian owned OEM and wholesaler of a diverse range of water coolers, drinking fountains, water filtration and remote water chilling products suited for use in private, public, commercial applications. We also sell a range of Industrial process HVAC chillers used in a diverse range of industries including mining, medical, pharmaceutical, manufacturing and data centre applications amongst others. Their clients include major plumbing and hardware wholesalers as well as direct B2B sales of industrial chilling products.  In this pivotal role, you'll: Lead by example: Guide and inspire your team to deliver world-class service, from initial inquiries to post-sale support. Be the sales engine oil: Smoothly coordinate with our external sales team, providing crucial back-office support and propelling deals forward. Problem-solving ninja: Tackle roadblocks like a pro, collaborating with departments like Marketing and Supply Chain to keep the sales fire burning. Accountability champion: Ensure flawless order fulfillment, from full deliveries to customer communication, for key national accounts. Data dynamo: Monitor sales orders and reporting to keep everyone on track for success. Bonus bonanza! Earn a competitive base salary PLUS a juicy 20% incentive tied to both your team's performance and the entire organization's sales goals. The higher they fly, the bigger your rewards! Are you the magic ingredient we're missing? Passionate about customer satisfaction and always ready to go the extra mile. Multitasking master with a thirst for learning and new challenges. Fluent in Microsoft Office (Excel, Outlook, Word) with bonus points for NetSuite ERP knowledge. Organized, autonomous, and a champion problem solver with a 'can do' spirit. Fun, friendly, and ready to embrace a dynamic, ever-evolving environment. An understanding of business workflows like sales orders, pick slips, invoices, and deliveries is a plus. Location: South of Brisbane
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