Customer Service Team Leader

We are a leading company with a can-do culture and are looking for team members that bring skills and a mindset to excel and work collectively to create great success. 

We own or are licenced to sell multiple well-known footwear brands in Australia, New Zealand and Singapore. We work across multiple channels including retail stores, medical and online. 

We are looking for a bright and enthusiastic Customer Service Team Leader to join us at our head office on the Gold Coast, with an immediate start. 

As a Customer Service Team Leader, your focus will be managing a small team of Customer Service Officers with the goal of handling customer cases, general enquiries and improving customer satisfaction. 
 

Key Responsibilities

• Taking calls, processing sales orders and payments
• Leadership of a team, ensuring our people are engaged, capable, skilled, and able to perform to the best of their ability.
• Managing phone queues and email inboxes to reach our service standards
• Daily reporting on key performance indicators such as email and data entry statistics
• Identifying areas for improvement relating to policies, procedures and systems.
• Implementing proof of concepts for innovations whilst measuring and reporting on their effectiveness.
• Handling of frontline issues to prevent escalation

We work in a small team, so excellent communication skills are a must, as well as the ability to work under pressure. Our number one goal is to meet and exceed our customers' expectations. 

Our Customer Service Team is expected to work across a wide variety of computer programs in a fast paced environment. General computer and multi-tasking skills are essential. This is a full time role 8am-4pm Monday to Friday.
If you believe you have what it takes then apply today – send a one page cover letter telling us why you are the right person for the role; and attach a one page resume.