Client Relationship Manager| Sales Team Leader

Overview: Our client, a prominent law firm specialising in criminal and traffic offense cases, is seeking a dynamic individual to join their team as a Client Relationship Manager | Sales Team Leader. This role is pivotal to the firm's success, requiring someone with exceptional communication skills, leadership qualities, and a proven ability to convert initial telephone consultations into client engagements.

Responsibilities:

1. Client Engagement and Consultation:
   
   • Conduct initial phone consultations with potential clients.
   • Build instant rapport and establish trust with clients.
   • Offer solutions and advice tailored to the client's needs
   • Process all of the onboarding for the client, allocating legal representation 
   • Employ an empathetic yet assertive approach to guide clients through the legal process.
2. Team Leadership and Mentorship:
   
   • Lead and mentor a team of three staff members within the client delivery team.
   • Provide guidance and support to team members when handling client inquiries and case management.
   • Foster a collaborative and supportive team environment focused on achieving business objectives.
3. Case Management:
   
   • Oversee the process from initial inquiry to the matter being heard in the local Magistrates Court.
   • Ensure efficient and effective case management practices are followed by the team.
   • Collaborate with legal professionals to ensure the best possible outcome for their clients.
4. Business Development:
   
   • Play a key role in growing the firm's client base and reputation in the marketplace.
   • Contribute to strategic planning initiatives aimed at expanding the firm's presence in the industry.

Requirements:

• Excellent Communication Skills: Ability to communicate effectively with clients and team members.
• Strong telemarketing skills| Ethically brilliant in sales
• Empathy and Assertiveness: Balancing empathy with an "iron fist in a velvet glove" approach.
• Leadership Experience: Previous experience in a Team Leadership role is highly desirable.
• Customer Service or Sales Background: Experience in customer service, call centers, or inbound sales roles is preferred.
• Legal Knowledge: Whilst not mandatory, a basic understanding of legal processes or experience in the legal field would be advantageous although not essential.
• Drive and Ambition: Willingness to take challenges, drive business growth, and seize opportunities for success.

How to Apply: If you believe you have the skills, experience, and ambition to excel in this role, we encourage you to apply. 

Join our clients team and elevate your career being part of a leading law firm dedicated to delivering exceptional client service and achieving the best possible outcomes for their clients.