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Form of workAbout OES
Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.
Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.
When you work at OES, you’re empowered to impact.
The Opportunity
The Sales Support Consultant will be responsible for a range of functions contributing to the effective support across our Higher Education Sales team.
The role is broad in scope and requires a high degree of initiative, attention detail and self-management to team with the full range of activities related to the sales consultant conversion of leads. The primary role is to support the sales consultants through follow up existing leads and support the consultant in obtaining the appropriate documentation and compliance requirements, including supporting the inbound queue and directing the queries to appropriate consultant as needed.
This role is a 6 month fixed-term contract and could possibly lead into a permanent Course Consultant position after this period for the right candidate.
About You
To be successful in this role you will have:
- Demonstrated ability to positively contribute to the development of a culture that maximises employee and student engagement.
- A solution-focused attitude to problem solving.
- Experience in a high volume outbound calling environment (ideally sales).
- A demonstrated commitment to exemplary customer service principles and the ability to be flexible and responsive.
- Evidence of being a hands-on self-starter with a solution-focused attitude to problem solving.
- Demonstrated high level computer literacy including the use of e-mail.
- Excellent interpersonal communication skills to facilitate the provision of advice and support.
- Excellent written communication skills and an eye for detail.
- Ability to communicate and work effectively in a team environment.
What’s in it for you?
Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.
If this role is of interest, please apply now with your updated CV.
