Sr. Market Mining Sales Support Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World

Whether groundbreaking products, best-in-class solutions, or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries worldwide, your impact spans the globe. When you join Caterpillar, you join a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power our world – the roads, hospitals, homes, and infrastructure.  Without a dedicated workforce, Caterpillar could not effectively meet our customer’s needs.  Join us.

Why you want the job and why it’s awesome!

As a Sr. Market Mining Sales Support Consultant, you will develop and coordinate strategy, plans, cost, and technical input for predominantly Hydraulic Mining Shovel, Dragline and Electric Rope Shovel aftermarket machine maintenance and upgrade proposals. You will also provide project management support related to operations, procurement, design, engineering, and business resources. This position is located in either Brisbane or Mackay Australia.

What you will do:

• Understand, evaluate, and influence customer requirements and specifications to best deliver solutions for the customer’s needs.

• Develop relationships and collaborate with engineering, marketing, purchasing, operations, dealers, customers, and suppliers.

• Mentor, coach, and develop others in the Hydraulic Mining Shovel, Electric Rope Shovel and Dragline product value streams.

• Develop strategy, plans, costs, and coordinate technical input for highly complex bids/proposals.

• Implement/manage project plans.

• Support process improvement initiatives through lean methodologies.

• Maintain knowledge of new techniques, services, and solutions.

• Perform process maintenance. 

What skills will you have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Extensive Experience:

• Facilitates creation of the 'right' products and services to resolve customer business issues.

• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.

• Advises others on creating customer focused environments in various scenarios.

• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.

• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

• Communicates and models the criticality of customer focus as an organizational strategy.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Level Extensive Experience:

• Advises on advanced data gathering and analysis methodologies and technologies.

• Oversees data gathering and analysis activities within the organization.

• Documents sources and validates the accuracy of data analysis by evaluating the pros and cons of data analysis methods used.

• Implements procedures and policies within a data processing function.

• Teaches others how to improve the validity and reliability of data used in various analyses.

• Evaluates best practices of data gathering and analysis within the industry.

Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a

constructive and collaborative manner.

Level Extensive Experience:

• Demonstrates experience engendering collaborative processes that lead to problem solving and achieving business goals.

• Establishes shared goals to foster collaboration.

• Ensures that everyone can access the same data and provide input into how business is conducted.

• Redesigns physical areas to allow for collaboration and private time.

• Deemphasizes divides; focuses on collaboration across generations, functions, regions, and levels.

• Implements methods for people to come together on the fly to make decisions, solve problems, and develop products/services.

Creativity: Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations.

Level Extensive Experience:

• Maintains balance between innovation and pragmatism.

• Challenges accepted ways of operating.

• Monitors innovations in field and explores usefulness in own function.

• Encourages, solicits, and rewards imaginative ideas.

• Supports experimentation and accepts occasional setbacks or failures.

• Finds new ways to approach problems.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

 Level Extensive Experience:

• Reviews others' writing or presentations and provides feedback and coaching.

• Adapts documents and presentations for the intended audience.

• Demonstrates both empathy and assertiveness when communicating a need or defending a position.

• Communicates well downward, upward, and outward.

• Employs appropriate methods of persuasion when soliciting agreement.

• Maintains focus on the topic at hand.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

 Level Extensive Experience:

• Communicates to clients regarding the expectations of all parties.

• Participates in negotiating the terms of the business relationship.

• Conducts periodic reviews of work effort, progress, issues, and successes.

• Maintains productive, long-term relationships with clients or vendors.

• Creates opportunities to educate support teams on client priorities.

• Empowers others to establish collaborative, healthy relationships.

Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

 Level Basic Understanding:

• Explains how a sense of competition with industry counterparts can motivate greater productivity.

• Identifies the key elements of the business strategy.

• Demonstrates the ability to articulate how own work supports the business strategy.

• Seeks help to clarify elements of the strategy that are beyond the group's influence.

Vendor/Supplier Management: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants and suppliers).

 Level Working Knowledge:

• Works with vendors to assure that products or services are delivered to time and quality specifications.

• Provides feedback on vendor performance to responsible contract administrators.

• Resolves routine issues or problems with vendors in organization's best interest.

• Identifies communications bottlenecks and recommends appropriate solutions.

• Builds effective working relationships with counterparts in vendor or supplier's organization.

Degree and Experience Requirement:

• Bachelor’s degree or 9 to 12 years of progressive experience in Engineering, Manufacturing, or field support of large mining products. 

• 2 + years’ experience & understanding of Electric Rope Shovels, Hydraulic Mining Shovels, or Dragline products, applications, systems, and parts.

Top Candidates will also have:

• 5 to 10 years prior experience in field assignments

• Familiar with company policies and procedures with a strong department background.

• Factory Managed Process familiarity

• Able to work independently and to communicate effectively with others in the work group, dealer personnel and customers. 

• Demonstrated ability to work on complex assignments.

• Full understanding of Electric Rope Shovel, Hydraulic Mining Shovel, or Dragline products, applications, systems, and parts.

• Bachelor of Science in engineering from an accredited University 

Additional information: Caterpillar of Australia is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of this which can be found through our employment website.

For more information, visit caterpillar.com.

To connect with us on social media, visit caterpillar.com/social-media

Employee benefit details

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance. 

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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