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Form of workWho Are we?
As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.
At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.
Is this the role for you?
Your role is to support our customers and the sales team throughout the sales process. You will work closely with Account Managers to assist in improving sales productivity and customer service. You will interact directly with our customers to assist with delivering high levels of customer service and timely issue resolution.
Key Responsibilities:
- Liaise between all internal divisions to ensure smooth customer outcomes are experienced (Finance, Service Admin, IMACD, Sales and Accounts)
- Provide coordination of activities and projects such as event and campaigns
- Assisting the sales team in the entering and maintenance of customer and opportunity data and reporting using Salesforce
- Assist in data gathering, collation and documentation of Audits and Future State Designs for customer proposals
- Create customer presentations, quotations, tenders and proposals for the sales team
- Assisting the sales team in the entering and closing of quotes and orders using the CPQ system
- Assist in the maintenance of Price Lists for specific customers and the uploading and maintenance of these into CPQ
- Interfacing with the centralised IMACD team on specific customer requirements and the progress of customer orders
- Assist in the investigation and resolution of customer billing, toner automation, meter reading and service incident issues
- Carry out general administration tasks such as filing, recording and distributing meeting minutes, travel requests and others as required.
To be successful in this role:
As a suitable candidate, you will have:
- Experience working in a business to business sales environment.
- A high level of computer skills and in particular with Microsoft Office
- Experience in dealing with customers, staff and executives
As an ideal candidate, you will also have:
- Good communication skills, both written and verbal
- Self-starter, able to assume delegated responsibilities
- Problem solving skills
What we give back to you?
At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:
- Paid Parental Leave
- Purchased Leave Scheme
- Participation in our RedE recognition program
- Free income protection cover
- Wellness program
- Novated leasing
Employment Type
Permanent
