Sales Support/Customer Service Rep. - IT Reseller/Integrator

Can you answer ‘YES’ to the following questions?  

• Do you want to work for an IT Company in Sydney CBD?
• Do you have at least 6 months corporate support experience gained in an IT Reseller or Systems Integrator or the corporate division of an IT Retailer?
• Have you provided support to B2B IT sales teams?
• Are you tech savvy with an interest in understanding and learning more about current technical solutions? 
• Do you have an eye for detail with the ability to provide excellent customer service to end user clients?
• Would you like to be part of a small family run IT business that will offer training and support? 
• Are you looking for a career not just a job that will lead you into an Account Managers role?

We have an opportunity for you, if you are looking to progress your career in the IT industry. You will be working for a dynamic & growing, award winning IT business solutions company, with offices in Sydney CBD that offers systems integration, reselling and IT services for SMB, SME and Enterprise clients as well as Government departments. The company prides itself in offering quality hardware, software and services and has consistently offered professional expertise; managed support services and builds long term client relationships.  

The role:

• Provision of customer service to exisiting B2B end user clients who are customers that have bought hardware, software and services
• Prepare quotes for customers 
• Process sales orders
• Liaise with suppliers, 3PL companies and customers to ensure orders are processed and shipped within agreed timeframes
• Updating catalogues with pricing and distributing to customers
• Supporting sales team, by assisting with the preparation of Tenders, Statement of Works, Sales Documents etc.
• Handling after sales enquries from customers
• Undertake education and training sessions conducted by vendors to obtain product certifications as required
• Build relationships with existing customers 

  
To be successful in this role, you must have the following essential criteria:

• Tertiary high school education, ideally to HSC level
• At least 6 months’ work experience gained in a corporate B2B IT environment where you have supported sales teams. Duties related to the following will be considered:
  • Customer service supporting end user clients 
  • IT Sales Support and Administration
• First class communication skills, both written and verbal
• An eye for detail
• Lots of initiative and self-motivation
• A desire to learn and grow in an IT operations & sales environment
• A confident and curious personality with no fear of asking questions   

What you will get in return: 

• Learning and development that could lead into a Sales or Account Management role
• Beautiful modern offices in Sydney CBD
• Small team environment that is sociable and friendly
• Attendance at client events
• Training in specific relevant IT products with the possibility of gaining certification