Schedule / Operations Coordinator

Baaz Security is one of Australia's Leading Security Firm looking for an addition to our daily operations team.

Register your interest.

We are seeking an Operations/Schdule Co-ordinator Role. Applications to be part of our Baaz leadership team that will influence, support and develop our people and growing our business.

This position is responsible for the overall performance of the company and client, achieving Baaz Security’s business results by building a positive customer experience, quality client service and premium service offering.

Key responsibilities include:

Team Leadership/Management

· Completing the rostering/scheduling for our National security operations client sites and filling vacant shifts in line with site requirements and safe rostering practices including managing shift drops or additional request from client,

· Frequently help and conduct interviews, meetings and trainings programs for improving standards with staff.

· Assisting, monitoring and getting a report from Payroll, HR, Supervisor's.

· Liaising with our clients and security personnel in regards to shift arrangements and briefing staff of their duties to meet our client's needs.

· Frequently review client requests and respond in a prompt and timely manner,

· Finalize and improve in Shift charts and Rosters for all site.

· Be on-call outside of business hours on a rotating basis with the other schedulers and managers of our Operations Team.

· Assist, Control & Improve in rostering and help in arranging coverage for any sickness or annual leave requests.

· Response and resolve to client and customer complaints also stop/minimize for the repeat disorders.

· Take responsibility for building a high performing team within the including; Security guards & Crowd controllers.

· Role model best practice behavior at all times creating a culture of quality and high standard

· Ensure & monitor staff comply with BAAZ policies and procedures at all times

· Take ownership for motivation and engagement of all of your team.

* Leadership and operational support to 100 or more staff;

· Supervise and manage Security Officers in accordance with the Guidelines.

· Reviewing and giving feedback for guard’s written incident reports and sharing it with client.

· Ensure compliance with all aspects of the site security operations adhere to by the contract and industry regulatory requirements on behalf of Baaz Security

· Creating relevant site management and compliance reports to the business

TO BE CONSIDERED FOR THIS POSITION, YOU WILL POSSESS THE FOLLOWING;

• Possession of a current WA/Interstate Security License, Australian drivers license, current RSA card, First Aid.
* • Ability to work over-time including weekends and nights.
• Coverage of guards by client can be requested 24x7 by client, so ability to answer phone and act request without time delay.
• Previous 1-2 years of management experience in a similar environment;
• Experience in the security industry as a site manager or security consultant;
• Cert IV in Security and Risk Management will be highly regarded;
• Experience in leading medium-sized teams to achieve excellence;
• Strong interpersonal and communication skills
• Highly developed computer (Ms Office (mandatory) + Xero –(preferred) and administration skills,
* Ability to work Day or Afternoon hrs in office, 
* Proven ability to work effectively independently and as part of a team
• Good organizational skills and proven ability to establish priorities, manage tasks and meet competing deadlines whilst maintaining attention to accuracy and detail.

Client Partnership-

• Build and maintain relationships with clients, and engage with Baaz management, and employee

• Monitor and audit service delivery to ensure that the level and quality of service delivered to clients is in line with the requirements of contractual requirements and Baaz standards.

• Understanding the security and safety needs of the client and promoting Baaz value proposition to meet them.

• Point of contact between all clients & employees

• Coordinate for Training inputs and Training Need Identification for all staff members and sharing memo and minutes.

• Provide continual leadership to staff.

• Manage, maintain and achieve employees KPI's.

• Providing help and advice to customers using organisation’s Services.

• Communicating courteously with clients/employees by telephone, email, letter and face to face.

• Analysing statistics or other data to determine the level of customer service your organisation is providing.

• Training staff to deliver a high standard of customer service

• Leading or supervising a team of customer service staff

• Learning about your organizations products or services and keeping up to date with changes

• Report feedback, performances and status of incidents, LPO/Security officers to Operational manner.

Objectives of this Role:
1. Maintain constant communication with management, staff, and clients to ensure proper operations of the organisation

2.Develop, implement, and maintain quality assurance protocols

3.Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity

4.Ensure operational activities remain on time and within a defined budget

We are looking for a long term addition to our team, who is willing to grow into the role as the business grows.