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SalaryJob Title Customer Service SchedulerGroup Company Holcim (Australia) Pty LtdDepartment ConcreteReports to (Mgr Position Title) Customer Service Centre ManagerEffective rateJob PurposeEffectively manage the fleet within the assigned geographical area to ensure cost effective allocation ofresources and efficient distribution to meet customer needsMain Tasks and ResponsibilitiesKey Result AreaSafety, Health andEnvironment? Maintain a safe system of work in the workplace. Comply with allrelevant safety, health and environment legislation.? Actively seek feedback on site safety from customers and accountmanagers.? Achieve safety targets for Concrete and ensure acceptance andimplementation of the SHE standard and YED objectives.? Actively participate in Safety Improvement Team meetings andencourage participation of Plant Production Supervisors, CartageContractors, Customer Accounts Managers and Area OperationsManagers.Company Policies? Adhere to all company policies, procedures and work instructions.? Effective maintenance of paperwork and documentation.Financial ? Ensure efficient costs of cartage within the concrete business througheffective fleet management. Cartage costs >$7m budget limits? Cartage costs and Fleet utilisation optimised, in conjunction with theTransport Manager and Area Operations Managers.? Daily overview of fleet allocation to achieve cost benefits? Implement KPI???s and key measures, for maximizing LOD and COTutilisation.LOD???s and Drivers ? Effectively deal with drivers and escalate performance issues relevant tothe call center? Ensure Truck transfers are effective and justified? Give feedback to drivers and LOD???s as appropriatePlant Staff ? Good working relationship with plant based employees? Responsibility to ensure plants are fleeted correctly? Plant opening and closing times optimised in conjunction with the AreaOperations Managers.Customer Service? Effectively deal with plant???s and customer???s enquiries for allocationcomplaints.? Assist Customer Service Operators in responding to customer enquiries? Handle customer queries as appropriate? Manage truck utilisation in conjunction with batch plants and AreaOperations Managers to maintain optimum service level possible tocustomers.Leadership? Use a hands on approach and be directly involved in the operation anddisplay effective leadership behaviours to ensure a highly motivated andeffective team.? Direct LOD???s and Drivers to achieve best outcomes for customers andcartage costsPeople? Operate effectively as a team member.? Undertake coaching activities as directed.,? Maintain effective communication with Plant Production Supervisors,Concrete Cartage Contractors, Area Operations Managers, AccountManagers and Technical staff.? Work with CSC Manager & Supervisor to implement key performancestandards for staff, including customer measures.Workers Compensation ? Comply with offered suitable duties and return to work obligations.Other Duties ? Duties may be varied from time to time consistent with the employee???straining and skills and such varied duties are to be performed tostandards that will be specified as requiredMain Challenges are:? Effective daily fleeting of plants? Establishing lowest cost of cartage? Ensuring service levels to customersThis role can make the following decisions:? What trucks go where combined with plant opening and closing times for purposes of cost effectiveallocation? Truck knock off timesThis role can make the following recommendations:? Fleet size x plant based on forecast and reality for purposes of providing exceptional serviceQualification requirementsTertiary Qualifications ? Qualifications in logistics and/or supply chain would be well regardedMinimum Workexperience? Previous scheduling/allocator experienceComputer skills ? High proficiency in word and excel, medium profic
