AddressLinx Restoration Services is a market leader when it comes to insurance restoration in Australia. Operating nationally, for 35+ years we have specialised in building and contents restoration to domestic and commercial properties damaged through insurable events such as fire, storm, flood, and malicious damage.
For further information please go to: www.baybuildinggroup.com.au
About the Role
We are looking for a highly motivated person to join our dynamic team to take on new daily challenges and really shine through.
The Scheduler is responsible for the daily administration and service KPIs to support their team’s overall success. The scheduler’s objective is to ensure, healthy and timely administration whilst always focusing achieving excellent customer service outcomes for the Customer (Policyholder) and Client (insurer &/or loss adjuster).
Key activities include but are not limited to:
- Monitoring and actioning emails, client portals and calls.
- Initial contact with the insured and triage of new claims.
- Plan optimized schedules for technicians based on job complexity, technician skills and geographical location.
- Scheduling technicians and managing their calendars.
- Updating all stakeholders on attendance times and maintaining accuracy of information on internal tools and client portals.
Desired skills and experience:
- Demonstrated experience with computer-based packages to carry out day to day administrative activities.
- Experience in the insurance industry or restoration industry is highly desirable.
- Experience in high volume administration or call centre.
- Experience in managing multiple stakeholders at various levels.
- Demonstrates effective communication both written and verbal.
- Exceptional customer service skills.
- Ability to work with technology.
- Adaptability – remains in control when dealing with difficult situations or changing tasks.
- Demonstrated organisational and time management skills.
Why join us?
We're committed to providing the support you need to get the job done. We believe great teams do great work!
In addition to joining a high performing team, you will also have:
- Flexible with hybrid WFH options after probation
- Birthday leave after probation
- Discounted gym membership available
- Great discounts at JB HI-FI
- Paid parental leave upon meeting policy criteria
- Access to 24/7 Employee Assistance Program for you and your family
- Be part of a values driven environment
If you're a self starter that loves to be kept busy, please click 'APPLY'.
For further information please go to: www.baybuildinggroup.com.au
To apply online, please click on the appropriate link below
