Address The Opportunity
This role is based in our Liverpool office which is conveniently located within walking distance of Liverpool Station and Westfield. Our welcoming space has been recently refurbished and offers you a modern workspace, flooded with natural light.
Tasks include:
First point of contact for all inbound calls
Outbound calls to existing clients and support workers to manage rosters
Supervising and providing day-to-day guidance and support to the Support Workers
Building relationships with clients & staff
Optimising staff utilization and roster cost efficiency
Manage any incidental changes to service provision and to identify solutions based on evolving customer needs
If you would like to find out more about the role, click apply to view the Position Description on our career website.
Benefits of joining us
We support flexible working arrangements, for a better work/life balance
We value your wellbeing and offer free access to a premium mindfulness app, EAP counselling, yearly flu vaccinations and other regular wellbeing activities to support you through your working day
Generous leave entitlements including above award annual and personal/carers leave and generous parenting leave
We value your professional growth and provide regular supervision and internal career development opportunities to support your career aspirations
Access to generous salary packaging, which allows you to save on tax and increase your overall take home pay
About you
Some of the key criteria to be a successful candidate:
A “can-do” attitude with a positive & professional approach
Experience in scheduling and ability to use plan rosters efficiently to meet client needs, worker availability and business efficiency
Experience in supervising and motivating others to deliver best practice care and services to clients in a professional manner
Knowledge of current social services sector, including consumer directed care (CDC), with knowledge of the Aged Care Sector highly desirable
Understanding of worker entitlements and Modern Awards
Strong written & verbal communication skills & strong customer service experience
Outstanding computer skills especially in client management system (Carelink+ or similar) database and Microsoft Office (Outlook, Word, Excel)
The Organisation and the culture
People are at the core of everything we do: from supporting and enhancing the wellbeing of our clients to the nurturing and development of our staff and their career aspirations.
CatholicCare Sydney is a leading not-for-profit agency supporting people from all walks of life. We’re an organisation that promotes diversity and inclusion, and commits to the growth and wellbeing of our staff, empowering them to make a positive change to the community. CatholicCare is the official social services agency of the Catholic Archdiocese of Sydney and also a certified Family Friendly Organisation.
We encourage applications from people of all ages, nationalities, abilities, and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.
How to apply
Click Apply to begin your online application! To be considered for this role, you will need to attach your resume and a cover letter addressing how your skills, knowledge and experience meet the requirements of the role (Address the Selection Criteria).
Applications for this position close on 16th March 2024. Please submit your application as soon as possible as shortlisting for this position will commence immediately. Please note that previous applicants need not apply.
Need more information? Please contact Liz Hand Executive Manager Staff Development at 02 8778 4222.
At CatholicCare, we believe vaccination to be the best way to keep our people and our communities safe from Covid-19. We require all employees, volunteers and students to be fully vaccinated against Covid-19 as a condition of engagement.
CatholicCare requires the preferred applicant to undertake a National Criminal History Record Check prior to employment and will also require a Working with Children Check.
