AddressYOUR ROLE
You will be responsible for leading, directing and optimizing your Customer Care team to continuously provide customer excellence and sustainable growth across your scope of responsibility.
YOUR RESPONSIBILITIES
- To conduct regular conversations with all direct reports to discuss and ensure traction on delivering performance and development goals.
- To ensure the best-in-class customer onboarding and relationship management.
- To focus on continuous improvement of processes and controls
- To conduct regular stand-up meetings with your team to identify and resolve business and operation issues.
- To focus on continuous improvement of processes and controls, including customer complaint management + service recovery, aiming for a consistent delivery + fulfilling the customer promise.
- To anchor the usage + improvements of our core systems.
- To drive customer adoption of our eco-system. #LI-DNI
YOUR SKILLS AND EXPERIENCES
We look for potential, not only performance. To be successful you will be open about your strengths and development needs and prepared to challenge yourself. We value active listening, diversity of thinking and new perspectives.
Additionally, you will have:
- Prior experience in a similar role and/or industry is highly desirable.
- Prior experience in leading and upskilling a team
- Strong customer and stakeholder relationship skills
- Ability to communicate to internal and external stakeholders.
GOOD REASON TO JOIN
- We offer flexible working arrangements to our employees, which allows for you to skip the commute and work from home two days per week and choose the hours you work to suit you.
- We will help you to achieve your goals with continuous professional development and regular career progression discussions.
Emphasis is placed on our annual Individual Development Plans and is supported with both internal and external training opportunities. If you are looking for a career, not just a job then you are in the right place.
- We seek to make a difference today, for the people of tomorrow.
Our Net Zero Carbon initiatives aims to achieve carbon neutrality for our sea freight shipments by 2030.
ABOUT KUEHNE+NAGEL
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
Melissa Tan
***********@kuehne-nagel.com
