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Form of work YOUR OPPORTUNITY Due to exciting growth in the business, we are looking for an enthusiastic Customer Care Consultant to join our customer service team based in Gladstone, to provide great service to some of our biggest Mega Mining clients. In this challenging and rewarding role you will proactively look for solutions that drive the right outcome for both our customers and business. Our supportive management and team will empower you to perfect your customer service skills, investigate issues and escalations, and harness your problem-solving techniques to reach quick and successful outcomes. Your key responsibilities include, but are not limited to: Provide friendly and efficient service to one of Blackwoods largest customers via telephone calls, emails and other business systems Action customer requests quickly, take ownership of enquiries, and find fast resolutions within allocated timeframes Understand our customer’s sales history to identify service requirements, and pursue upsell opportunities when available Nurture the commercial relationship with our Mega Mining clients, staying…
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