Address- Enjoy exciting employee benefits such as birthday leave, volunteer leave, free lunch and employee reward and recognition programs (plus much more!!). 🌟
- Experience a work-life balance with a Monday – Friday Permanent full-time position. ⚖️
- Work alongside a friendly and supportive team with a passion for customer service. 🤝
Welcome to The Precinct, where we believe in providing a 5-star customer service experience from Kerbside to the Meeting Room. We are currently searching for an enthusiastic and engaging Security Concierge officer to join our team and help us provide a safe and secure environment for all of our clients and guests. As a member of our customer experience team, you'll be dedicated to delivering exceptional service to our guests that will leave a lasting impression. If you're passionate about customer service, have a keen eye for detail, and love to interact with people, then we'd love to hear from you!
Responsibilities:
- Greet and welcome clients and guests in a professional and friendly manner
- Ensure a 5-star experience for clients and guests from arrival to departure, creating a welcoming and personalised experience.
- Maintain safety and security within and around the premises
- Respond to emergencies and help staff and guests follow emergency procedures
- Efficiently respond to safety and security queries and complaints
- Monitor surveillance to maintain an effective level of security
- Provide continuous improvement recommendations to enhance service quality
- Comply with the company's WHS policy and regulations.
- Assist the Customer Experience team where required.
Who are we looking for? 🕵️♀️
- Professional Presentation – Ability to maintain a clean, neat and well-groomed corporate appearance at all times.
- Professional Conduct – Ability to maintain a professional, courteous, and friendly manner at all times
- Excellent customer service – Demonstrated ability to deliver excellent experiences to clients and guests.
- Strong Conflict Resolution – Well-developed conflict resolution skills with a focus on de-escalation and win-win outcomes.
- High Attention to Detail – Ability to quickly process visual and verbal information to efficiently manage risk in high-risk situations.
- Experience in Security & Customer Service – Proven experience in delivery of security and customer service to diverse stakeholders in a customer-centric environment, with a practical understanding of legislative and regulatory requirements
- Computer literacy – to enable accurate data entry, recording of information and experience with a variety of software and security applications.
Required Certificates:
- NSW Security Licence
- First Aid Certificate & CPR Certificate
About UBT:
UBT is a global consulting organisation that supports over 3,000 family businesses across 19 countries. We provide our customers with an unprecedented range of business advisory, coaching, consulting, and training programs designed to grow their businesses.
🔎Learn more here: https://universalbusinessteam.com/
The Precinct provides workspaces for our clients and gives their people a place to grow, collaborate and thrive while maintaining their autonomy. We offer clients the chance to utilise our open workspaces and book private meeting rooms and conference rooms suited to their needs. Delivering first-class service, we have created a friendly, professional, and consistent experience for our customers.
🏢 Learn more here: https://theprecinctglobal.com/.
