Security / Operations Engineers

ROLE: Security and Operations Engineers (Multiple)

LOCATION: Canberra, Australia

CONTRACT: July 1 2024 - June 30 2025, 3x12 months extension (Perm positions will also be considered)

CLEARANCE: Ability to obtain NV2

We are recruiting on behalf of a large Federal Government Department for multiple Security and Operations Engineer contract / perm roles. This is a 24*7 managed services support program and we are seeking engineers from a variety of levels (Level 1 - Level 4).

Level 1.5 Security/Operational Support:

• Provide 24/7 on-site operational support.
• Clearly outline personnel allocation for standard hours and shift work.
• Investigate, diagnose, and resolve known errors.
• Escalate service requests and incidents to relevant resolver groups.
• Support Level 2 engineers in troubleshooting and remedial activities.

Level 2 Security/Operational Support:

• Offer Level 2 operational support.
• Provide root cause analysis and resolution for issues.
• Action service requests, incidents, problem records, and change requests.
• Support Level 3 engineers in troubleshooting and remedial activities.
• Collaborate with vendor support under existing Defence arrangements.
• Deliver after-hours on-call technical support for Priority 1 and 2 incidents.

Level 3 Security/Operational Support:

• Provide Level 3 operational support.
• Troubleshoot and remediate incidents related to Gateway environment performance.
• Offer subject matter expertise input for permanent solutions.
• Deliver after-hours on-call technical support for Priority 1 and 2 incidents.
• Represent the Directorate in meetings.
• Act as escalation for Level 2 after-hours on-call technical support.

Key Qualifications:

• Minimum years of experience in a similar role.
• Expertise in Service Integration and Management (SIAM).
• Ability to work in a 24/7 operational support environment.
• Strong troubleshooting and root cause analysis skills.
• Familiarity with DDG Service Management Processes.

If you are interested in this opportunity, we would love to hear from you. Submit your CV via the 'Apply' button and we will review your profile for this role.

Andy Tao
Candidate

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856