Security Operations Manager

About Us

At Satalyst (A subsidiary of Canon Business Services), we specialise in Microsoft cloud solutions, cyber security, data analytics, and business productivity tools and services. Our services cover the full customer lifecycle including consulting and advisory, software development and delivery, cloud infrastructure, cloud subscriptions, and ongoing technical support and optimisation services.

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We are trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.

• Be the architect of the cybersecurity resilience proposal for our clients
• Lead a dynamic team where your skills will be recognized, challenged, and valued
• Enjoy flexible work from home options
• Open to multiple locations with preference to Adelaide or Perth

About the Role

As the Security Operations Manager at Satalyst, you will play a crucial role in overseeing and enhancing our Security Operations, with a primary focus on incident management and response. Leveraging your expertise in Microsoft security solutions, you will lead a dynamic team in responding to and mitigating security incidents, ensuring the resilience of our organization's cybersecurity posture.

The role will possess a deep understanding of a wide range of Security products and services, including but not limited to Endpoint Protection, Threat Intelligence, Vulnerability Management, SIEM and SOAR. In doing so, when needed this role will work with key stakeholders in the business from areas such as Security, Desktop & Infrastructure, Sales & Marketing to ensure all key aspects of Security Operations have been considered. Being a strategic influencer in our cybersecurity strategy where your insights and expertise will be instrumental in shaping our security offering value to all our clients.

This is a hybrid role which may be based from multiple locations within Australia, requiring travel from time to time. It will report into the Security Practice Lead.

Main Duties

• Be responsible for the oversight and management of Security Operations monitoring services in accordance with established SLAs
• Support and lead Security Operations teams by providing rostering, proposals, capacity management and service delivery;
• Act as a point of escalation for SecOps teams and will ensure appropriate resolution of incidents
• Conduct regular Account Management meeting with Security Operations Clients and manage ongoing service needs and identifying opportunities
• Undertake regular monthly reporting to Security Operations clients for activities, service metrics, SLA performance, recommendations
• Provide customer feedback to the Security Operations teams and Satalyst Sales team in relation to current offerings and future requirements.
• Monitor and report on overall performance to identify improvement opportunities, optimise the operations and highlight the value of our services.
• Ensuring service-related documentation is accurate, up to date, and readily available.
• Ensure compliance with SLAs, as well as relevant process & procedures, and play an active role in continually improving them (for example: team onboarding and offboarding)

About You

As the Security Operations Manager, this role requires a good range of technical capabilities in line with technologies we manage for our customers as well as the ability to be a key contact and escalation point for our customers. We are looking for someone with proven experience in managing & leading incident response teams. Key skills include -

• Minimum 5 years' experience providing technical support to outsourced customers
• Minimum 2 years' experience leading and managing a support team
• In-depth knowledge of incident management processes, including identification, containment, eradication, recovery, and lessons learned
• Experience on Microsoft Security products (Sentinel, Defender, Purview)
• Certification from either Security Industry or Microsoft would be highly preferred

In return we offer a workplace environment that embraces a culture of continuous learning and growth. We provide ongoing training opportunities, certifications and access to industry conferences We'll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customers we support.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now. Successful applicants will be notified of next steps.