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Form of work
SalaryAbout You
You are a detail oriented, highly motivated administrator with the ability to take initiative, provide advice and solutions through logical, creative and innovating thinking. You thrive in a fast-paced complex environment, and work well autonomously or as part of a team bringing joy and optimism. You have exceptional interpersonal skills, with the ability to easily build rapport at all levels of an organisation.
About the Role
Reporting to the Operations Lead: Enterprise Partnerships, you will contribute to the smooth operation of services and systems for the Enterprise Partnerships Hub, particularly the Customer Relationship Management (CRM) system.
Your ability to work collaboratively and build effective networks both within and external to the University is crucial. You will facilitate a service-oriented approach, maintaining credibility and trust with stakeholders. Additionally, you will provide professional and high level of customer service and support to all guests, visitors, staff, and students, contributing to the efficient and effective operation of the Enterprise Partnerships office.
About UniSA
The University of South Australia is Australia’s University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.
About the Enterprise Hub
UniSA’s Enterprise Hub works with organisations of all sizes to overcome challenges, innovate and add value. We create and sustain partnerships, drawing on the energy and expertise of our staff, research, and collaborators to produce mutually beneficial outcomes.
Core Responsibilities
- Lead and/or contribute to a wide range of projects, events and administrative activities, including scoping, scheduling, tracking, evaluating, and reporting against key milestones and deliverables
- Support the maintenance and effective operation of the Enterprise Partnerships Customer Relationship Management system (CRM), under the direction of the Operations Lead: Enterprise Partnerships including user training, information and data analysis, reporting and information flow
- Administer and manage the quality of data in the CRM and respond to enquiries, leads and opportunities by facilitating the effective transfer of those leads and opportunities within the CRM system
- Develop, implement and monitor effective processes related to partner engagement management using the CRM for the Enterprise Partnerships Unit
Essential Skills and Experience
- Tertiary qualifications in a relevant discipline or demonstrated equivalent skills, knowledge and experience
- Excellent general administrative, project management and resource management skills including demonstrated experience in maintaining data in various information systems, including a CRM
- Excellent customer service and organisational skills with the ability to work effectively under pressure, to multitask, and prioritise deadlines, as demonstrated through previous experience working in a dynamic customer focussed role with a high level of initiative and self-direction, working with minimal supervision
- Experience in the interpretation of statistical data and the interpretation and application of policies and procedures
Benefits
Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:
- Access to great personal development opportunities
- Generous superannuation contributions of 17%
- Employee assistance and development programs
- Staff study support
- Various on-site services available at our campuses which may include on-site gym membership
Culture
As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment. Our people are authentic, resilient, and influential, and we deliver results.
How to Apply
For a copy of the position description and to apply, please visit Working at UniSA. The online application form will list the specific selection criteria that you need to address.
Please address your cover letter to Sara Heidrich, Consultant: Recruitment Central. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 0482 or via email at ***********@unisa.edu.au using job reference number 5841.
Applications close: 11.30pm Wednesday 21st February 2024
Applications are welcomed from Australian citizens, currently residing in Australia only.
Appointment is subject to a Personnel Security Clearance through the Australian Government Security Vetting Agency at the level necessary.
