- You are problem solver with great communication skills
- We are a collaborative team environment
- Together we can deliver a high level of Tech Support
See Yourself in the teamThe technology division delivers the Group’s world leading information technology capability. The End User Experience Platform are committed to ‘Driving better experiences for our colleagues'. They are responsible for enabling our colleagues to work securely from any device, anytime, anywhere.
Executive IT are a dedicated group of tech specialists within our End User Experience team who look after all IT support needs for our Executive Leadership Team, including C-Suite Executives and the Board of Directors.Do work that mattersYou will play a pivotal role in supporting our internal CommBank colleagues. Reporting to the Manager –
Executive IT, you will act as a 2IC driving operational efficiencies and uplift initiatives, whilst delivering high quality IT solutions to your assigned internal customers.As a
Senior Analyst (Engineer) you will be required to provide coaching and peer-mentor support the team members to ensure the team continues to provide a world class technology support service.
Your skills and experience- Excellent customer service skills and experience in providing high-quality face to face IT support to Senior Executives
- Experience in displaying professional engagement with Senior stakeholders
- Demonstrated ability to maintain composure in high pressure situations
- Ability to build and maintain rapport with other teams to help drive customer outcomes
- ITIL certification and other IT qualifications are an advantage, but not essential
- Experience providing support for: virtual & hybrid meetings (MS Teams, WebEx or otherwise), Desktop systems (Windows, Microsoft Office 365 suite, and others), iOS platforms (iPad and iPhones)
- Ability to network and build relationship with other teams and vendors to improve processes
- Strong desire to lead by example, guiding others through mentoring and providing feedback
This IT Support role has some atypical requirements including shift based working (early start 7.30am, late start 9.30am) and participation on an on-call roster.This role may require Interstate and/or international travel as well as extended working hours which will be observed Time In Lieu.
What's in it for you- An inclusive, and collaborative team led by a true advocate for the team
- An executive leadership group that live out our values and breaks stereotypes
- Excellent career progression opportunities
- Limitless learning, personal and professional development opportunities
- Competitive remuneration with performance based bonus incentives
- Enviable employee benefits across banking, health and education
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 29/04/2024
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