AddressOur client is seeking a Senior Business Analyst with a proven track record in the delivery of significant and complex ICT-enabled business change projects. This role offers an exciting opportunity to work on a new CRM solution based on Salesforce within a revised operational service delivery model. The successful candidate will have strong communication skills, hands-on stakeholder engagement skills, and experience in systems integration between Salesforce and legacy systems, data migration, identity and access management, and business change.
* Opportunity to lead significant ICT-enabled business change projects
* Hands-on role with extensive stakeholder engagement
* Work on a new CRM solution based on Salesforce
What you'll do:
As a Business Analyst, you will play a pivotal role in shaping our client's Financial Management CRM & Portal. Your primary responsibility will be to utilize your analytical skills to identify clear requirements that meet both business and end-user needs. You will plan, develop and present business analysis deliverables while addressing opportunities for improvements in business operations. Your ability to present complex concepts in a concise manner will be crucial as you assist with various stages of solution development. Working closely with vendors, you will ensure that all requirements are met and solutions are delivered effectively.
* Identify, analyze, and develop clear requirements to meet business and end user needs.
* Plan, develop, and present BA deliverables, ensuring documentation is targeted to the appropriate audience.
* Identify and address opportunities for improvements in business operations from the analysis.
* Present concepts in a concise and focused manner.
* Assist with the definition, analysis, acquisition, build/configure, test, train and roll out of solutions.
* Work closely with vendors to identify requirements and deliver solutions.
What you bring:
The ideal candidate for this Senior Business Analyst role brings along proven Senior Business analysis experience in Salesforce CRM projects or equivalent complex business system projects. You possess strong vendor management experience with an ability to maintain our client's best interests throughout the vendors Agile delivery lifecycle. Your ability to understand and analyse complex concepts at a significant level of detail will be crucial in this role. You have a proven track record of leading and managing complex, high profile and high impact projects with the ability to lead and implement business and technology changes in a complex environment. Your highly developed interpersonal skills including negotiation and liaison skills will be key in this role.
* Proven Senior Business analysis experience in Salesforce CRM projects or equivalent complex business system projects
* Experience working a Salesforce CRM deployment and integration projects in a Mulesoft environment.
* Strong vendor management experience
* Ability to understand and analyse complex concepts at a significant level of detail
* Proven ability to lead and manage complex, high profile and high impact projects
* Demonstrated ability to lead and implement business and technology changes in a complex environment
* Highly developed interpersonal skills including negotiation and liaison skills
**Brisbane based candidates only
