Senior Business Process Consultant - Hrsd

About Us:We are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.Role Summary:Consulting roles are exciting and challenging - our customer base ranges across all tier 1 industries and sizes. Engagements vary in length from days to months to years. To be successful in this role, you must present excellent communication skills to work with client stakeholders, client teams and Enablers - both local and remote. You should expect to engage with various clients from commercial to enterprise and can switch context and customer easily.You have to be a creative thinker, detail-oriented, technically savvy, and process information quickly. You will be proactive and pragmatic, with excellent analytical and problem-solving and exceptional verbal and written communication skills. Fujitsu invests in our people and their growth, so you should expect a challenge.Main Responsibilities:

• Leveraging Business Consulting Practice methodologies and consulting intellectual property to achieve business objectives.

• Drive high-level specific process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders.

• Preparing and running functional and technical design workshops, including creating specifications based on out-of-the-box functionality and customer requirements.

• Ensuring process-related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes.

• Ownership for completing, developing, and improving required documentation such as process flow diagrams, solutions designs, as-built documentation, roles/responsibilities, workshop agendas, presentations, and gap analysis reports.

• Organizing and executing test cycles, developing test scripts and automated tests.

• Documenting user stories with acute attention to detail, reviewing with stakeholders, gaining acceptance criteria and managing stories throughout the development lifecycle with local and remote teams.

• Support the sales process by leveraging experience and business insights to help the customer understand the value that Fujitsu provides through its consulting solutions.

Skills Matrix:

• Minimum 4 years of experience across process consulting, definition and deployment of process improvement and systems analysis on the ServiceNow HRSD platform.

• Demonstrated ability to consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving Business Process and/or technical problems.

• Solid experience in requirements gathering, including experience in creating process documentation, solution designs and detailed requirements.

• Experience designing process flows for ServiceNow applications, bespoke solutions and integrations.

• Domain expertise in IT Service Management.

• Experience using ServiceNow Agile Development and managing SCRUM calls and Agile processes.

• Strong analytical skills to quickly recognize issues and opportunities to improve processes and drive efficiencies.

Qualifications & Certifications:· IT Degree or relevant tertiary education in Computer Science· ServiceNow CSA + CIS ITSM· ITIL Foundation Certified· PMP and/or Agile Scrum certificatesWhy Fujitsu?We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organisation to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in class reward and recognition programs flexible work, volunteering leave and more.
• We live our values of aspiration, trust and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.

• If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply.