AddressSenior Business & Process Improvement Lead
Apply now Job no: 791868
Business unit: Business and Private
Primary position location: 395 Bourke St, Melbourne, VIC
Work type: Permanent Full time
Region: VIC- Melbourne CBD
- You can define your own career path
- Be rewarded and recognised for the value you bring in Operational Excellence
- Bring your experience as a Lean Six Sigma Black Belt to this exciting role
It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.
You make NAB. You get it done for our customers and our communities. You're laying the foundations for NAB's future success. Together we'll grow, excel for our customers, and make this a workplace to be proud of.
It's a good time to see what more you can find at NAB as a Senior Business & Process Improvement Lead within our Private Wealth Business.
The role:
NAB Private Wealth business brings together holistic solutions across both sides of the balance sheet, supported by our private bankers, our leading JBW advisor offering and self-directed offering (nabtrade and nab Equity Lending) - this gives NAB an ability to service a client "360 degrees" ("whole of balance-sheet") with clear market differentiation.
As a Senior Business & Process Improvement Lead (Private Wealth), you will leverage your Lean Six Sigma, Customer Journey and Business Improvement background to develop and execute strategies and plans, to implement innovative solutions that improve the effectiveness of our E2E business processes and operations. This role is critical to our simplification journey and will help spearhead change across Private Wealth.
The role will lead large scale diagnostics across complex E2E processes/ customer journeys and will engage, collaborate, and influence snr stakeholders and derive, agree, and deliver on a set of target recommendations.
The role will lead and deliver complex business transformation improvements to transition customer and business experiences to desired future states, as well as driving operating model maturity, process uplift and transformation that will deliver end-to-end business outcomes.
Day-to-day, you'll be responsible for:
- Performing diagnostics across complex E2E business processes and operations, including current state (e.g. pain points, challenges, inefficiencies, etc) and deriving future state recommendations (e.g. process re-engineering, operating model changes, digitisation, automation, workflow, etc)
- Leading and delivering customer journey / process re-engineering / business improvement / operational excellence initiatives that drive quantifiable outcomes
- Defining / Reviewing / Improving the end-to-end customer journeys / processes in order to make a step change in our performance
- Engaging and influencing senior stakeholders across the business and eliciting the support required to deliver on the target customer journey/ process (e.g., systems improvement, resources, etc)
- Balancing customer, operational, commercial, strategic, risk and regulatory factors when making recommendations to improve processes
- Working knowledge of the delivery lifecycle - including business requirements gathering, solution design, testing and change activities
- Collaborating closely with senior management to align improvement projects with organisational and divisional strategy and roadmap
- Supporting and uplift capability through coaching, training participation and/or mentorship
What you will bring:
- Extensive relevant working experience - including experience in Financial Services (preferably Banking & Wealth), working in Operations Business Improvement / Transformation environments or Consulting roles
- Exceptional understanding of business process standards and methods, with a qualification in Lean Six Sigma Black Belt (preferred) or equivalent preferred
- Leading and influencing E2E process change across business areas and driving strategic Process Improvements
- Exceptional process design and customer journey experience
- Proven ability to formulate ideas and present business cases effectively
- Experience in leading programs of work to deliver business and technology improvements
- Excellent written and verbal communication and presentation skills, and the ability to construct and deliver material appropriate to the audience and situation
- Ability to build strong relationships and influence senior stakeholders
- Initiative, resourcefulness, and a willingness to be hands on, take ownership and deliver great outcomes
- You are a self-starter, who will bring passion, hunger and enthusiasm for the customer and business improvement and thrive in high paced complex environments
- Tertiary and/or post-graduate qualifications relevant to required capabilities
A diverse and inclusive workplace works better for everyone.
We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions can thrive, connect and grow.
We are intent on providing an environment where you can work your way and to read how we make our recruitment process accessible and inclusive at NAB, please visit www.nab.com.au/about-us/careers/apply-for-job for more information.
More focus on you
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.
Join NAB
If you think this role is the right fit for you, we invite you to apply. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Unsolicited CVs from agencies will not be accepted.
Advertised: 11 Feb 2024 6:00 AM AUS Eastern Daylight Time
Closing: 15 Mar 2024 11:55 AM AUS Eastern Daylight Time
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