Senior Call Centre Investigator

Solar Service Guys (SSG) is a National Specialist Solar Services group building on our foundations of Safety, Quality, Sustainability, Leadership & Evolution.

SSG is expanding its team in Brisbane head office and is seeking a Call Centre Operator who has experience in investigation and problem solving, you must have an eye for detail and eager to learn, to join our dynamic team.

 With an immediate start option.

• Improve your expertise. We provide staff development and training to enable you to grow and learn, with opportunities for up skilling available to the right candidate.
• Excellent Mentoring and support – you will work closely with the Project Manager.
• Flexibility - operating hours can be negotiated.
• Teamwork - join an established, caring, experienced and supportive team.
• Stay safe - We are committed to staff safety as demonstrated by our 2019 Origin WH&S Finalist Award; our partnering with Electrical Safety Office Qld to develop and deliver a safety leadership program for all electricians; and our AS/NZ 4801 and ISO 18001 safety certification.

We hire for attitude and train for skill, and offer a supportive and positive work environment so our people are always developing their skills and expertise. We are so proud of our two apprentices who won the 2017 and 2019 national Apprentice of The Year award (Master Electricians). Because of our motivated employees, we are constantly evolving our business and improving our offerings.

About The Role:

Reporting directly to the Project Manager, we are looking for a self-motivated self-starter with a track record of investigating, problem solving, achieving tasks within designated timeframes and an eye for detail.

This role involves investigate work in direct calling supplier, customers, installers and within the renewable energy industry, facilitating data collection, verification, investigating and tracking site data.

You will need excellent communication and customer service engagement skills, and be focused on delivering practical solutions that achieve excellent business outcomes.

To be successful in this role, you will need:

• Demonstrated experience in complaint handling and undertaking workplace investigations
• High level investigation and communication skills, when dealing with suppliers and customer relations.
• Demonstrated high level investigation report writing skills.
• Task follow through and appointment keeping.
• Proficient in excel with the ability to learn additional software packages / applications.
• Familiar with information handling practices compliant to the privacy act.
• Ability to interact effectively and professionally with both suppliers and customers.
• Able to multi-task and apply task prioritisation as required to meet project targets.
• Attention to detail with accurate data entry and evaluation.
• Previous experience required in an investigative role 
• Clear communication skills with English as the preferred primary spoken language.

Solar Service Guys is an equal opportunity employer and prides itself on providing a safe and supportive work environment. 

Interviews will be held at SSG's office during and just after the application period and seeking an immediate start for the chosen candidate.