Senior Case Management Analyst, Fpo

Job Description:
46008 - Senior Case Management Analyst
Full-time Permanent
Location: Sydney
Hybrid working
How will I help?
As the Senior Case Management Analyst, you will play a crucial role within FM Product Operations, FM Product Operations (FPO) is part of Institutional Banking Services under the WIB Operations division. Working within the FPO Case Management Team, your role is critical in ensuring as an organisation, we are compliant with multiple regulations, to protect the bank's reputation and financial assets.
Key Responsibilities:

• Internal stakeholder management, work closely with Relationship Managers, Product Fulfilment, Global Derivative Reform Team, Credit, Legal & Compliance.
• Provide efficient and timely on-boarding of new/existing fund client relationships to Westpac.
• Manage front-office relationship for business requests in Fund on-boarding, CIV FM Onboarding and remediation.
• Manage end-end client on-boarding process, ensuring due-diligence documentation is sourced and delivered to the WIB Operations teams.

What's in it for me?
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?

• Working knowledge of FM Product Onboarding / KYC/ Compliance/ AML procedures and standards.
• Knowledge of multiple client types (i.e. Corporates, Correspondent Banks, NBFIs, Trusts, SPVs, Funds, Partnerships
• Prior experience of adhering to controls and compliance standards.
• Quality client focus, strong controls mind-set and strong customer services skills (i.e. oral and written communication skills).
• Flexibility to handle multiple tasks and changing priorities.
• Ability to drive to take full ownership of processes.
• Ability to work under pressure and tight deadlines.
• Strong decision-making capabilities and the ability to identify problems and drive to resolution.

What's it like to work there?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
How do I Apply?
Start here. Just click on the APPLY button.
The health and wellbeing of our employees is our top priority. We've developed clear standards to ensure our people are confident, safe and healthy whether they're working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If an adjustment is required to assist you during our recruitment process, please email
Do you need reasonable adjustments during the recruitment process?
At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community. We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 1.2 or email