Senior Claims Officer - Property Liability

We’re looking for a Property Liability Specialist with experience in dealing with public and product liability claims to join our Property Liability claims team.

You will be responsible for managing a portfolio of complex property claims and mentoring junior members within public liability to deliver a best in market claims experience to our customers and to achieve the most cost-effective and timely outcomes in accordance with policies and procedures.

What you’ll do as a Senior Claims Officer:

• Manage a portfolio of approximately 40 to 50 complex Property Liability claims from validation to finalisation in a timely and cost-efficient manner in accordance with the Service Standard requirements
• Determine appropriate contract coverage, including indemnity, legal liability and quantum issues
• Appoint, instruct and liaise with service providers including solicitors, brokers, investigators, loss adjusters etc
• Maintain realistic and adequate reserves/estimates on all claims to reflect ongoing claims cost, and closely monitor significant estimate fluctuations
• Implement appropriate claims handling processes in accordance with the liability policies and procedures and service Standards
• Utilise and collaborate with technical areas (e.g. assessors, specialist support, legal strategy, insurance investigations) to discuss and action claim direction; and
• Mentor and coach junior members of the team

What you’ll bring:

• Tertiary qualifications in either Business, Legal or Finance areas is mandatory
• Experience managing a portfolio of public and product liability claims with a minimum of 5 years’ experience is mandatory
• Strong knowledge of applicable legislation, regulations, and guidelines applicable to the department

Employee benefits | Suncorp Group

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference – because you’ll be doing that from the moment you start work each day.

If this opportunity sounds like the challenge you have been looking for please apply online today.

At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.