Senior Credit Controller/2Ic

Who Are we?

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

The Senior Credit Controller is responsible for managing a major accounts ledger, reconciliation of major accounts, managing suspended orders, investigating and resolution of customer claims, reduction of overdue debt, covering and assisting the Credit Manager when needed.

Key Responsibilities:

• Manage a portfolio of clients on Debtor’s ledger.
• Building collaborative relationships to handle internal and external accounts enquiries
• First point of call for escalations from the team 
• Work directly with the team to support and boost collections, assisting with difficult accounts.
• Taking on accounts with complex credit issues
• Investigate all overdue debt promptly by pursing customers and escalating internal queries as required.
• Reconciling outstanding accounts
• Evaluate customers’ requests for credit and ability to pay.
• Negotiate payments/payment plans on outstanding debts.
• Managing debtor accounts, ensuring both the timely collection of outstanding amounts and the maintenance of outstanding debts at acceptable levels
• Proactive and reactive communications with customers, developing relationships with them, together with internal and external stakeholders to facilitate cash collections
• Managing disputes ensuring regular follow up or escalation as appropriate
• Producing accurate and timely reports to monitor accounts to Credit Manager and key stakeholders
• Reviewing and reporting on results against set and agreed KPIs with the Manager on a regular basis, discussing and recording clearly targets to actual performance
• Reducing of aged debt

To be successful in this role:

• 5+ years’ experience in a full function Credit Control/Accounts Receivable role 
• Excellent interpersonal skills and the ability to support teams.
• Excellent Communication skills (both written and verbal)
• Strong attention to detail with excellent time management skills
• Strong administrative, procedural, and organisational skills.
• Ability to deal with difficult customers and build relationships at all levels.
• Experience working in a high-volume environment, with the ability to problem solve and process work quickly and accurately.
• Strong negotiation skills – telephone and debt collection
• A fantastic attitude and a willingness to go above and beyond.

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:

• Paid Parental Leave
• Purchased Leave Scheme
• Participation in our RedE recognition program
• Free income protection cover
• Wellness program
• Novated leasing

Employment Type

Permanent