Senior Customer Attendant - Casino Station (Northern Rivers Area)

Casino, NSW, AU, 2470

You take ownership of your career and you’re always open to new opportunities.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
 

In this role, you'll:

Be the first point of contact at the station for passengers to book their tickets and provide help with their luggage when they board the regional service.

Work on the platform ensuring that the station is always well presented and maintained.

Collaborate with train crew and other stakeholders to meet all of NSW TrainLink safety standards.

The current Senior Customer Attendant position that we have available now at Casino is a permanent full-time role working rotating shifts. This rotating roster will see you working from.1.30 am to 9.30 am or 12:15 pm to 20.15 pm including weekends and public holidays. In this role you may also be required to work at other station locations based on business requirements.

A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Casino over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.

Please click here to view the Role Description and Candidate Information Pack.

About you

• You will have outstanding interpersonal skills and love working on the frontline, interacting and assisting with a variety of passengers and stakeholders working alongside you in the role.

• You will be self-driven and can work autonomously with initiative and/or as a part of a small team to ensure safety is the priority.

• You will be resilient and be able to handle difficult conversations with sensitivity and give clear and accurate instructions with people from all walks of life.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now!
 

Applications close: 11:59 pm Sunday, 31st March 2024

For more information about this role, please contact ***************@transport.nsw.gov.au.

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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