Senior Customer Experience Officer

Key responsibilities include:- Influence and champion the overall Customer Experience strategy, service/interaction design, customer research, testing and analytics program to design high-quality Customer Experiences for service delivery channels andinterfaces.- Perform user experience testing of solutions and proof-of-concepts as part of the ongoing improvement of services.- Develop high-level and detailed customer requirements documents based on customer insights.- Analyse customer data from different sources across channels, providing customer insight to find opportunities for continuous improvement of service design.- Work with stakeholders to build interaction design, customer research and insight capabilities within partner teams.- Establish and maintain effective relationships with the stakeholders to support the delivery of simpler, clearer and faster services for Queensland Government employees.
Applications to remain current for 12 months.