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Form of work
SalaryAbout us
Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state’s fastest growing city and oldest provincial city.
Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:
‘Ipswich, a city of opportunity for all. Join us.'
We have a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership. Come and join us in shaping the future of the city and its people.
About the role
As Senior Project Officer (Customer Experience) you will be part of the Customer Experience team, responsible for delivering on our Customer Experience Strategy. Your main focus will be on delivering on projects that enhance the way we communicate with our customers.
Some of your key responsibilities will include:
- delivering on several customer-centric change projects
- supporting standardisation, accuracy, and usefulness of content across our various channels
- facilitating stakeholder engagement, including workshops, information sessions, and meetings with senior staff
- providing internal services to teams seeking to improve their customer-centric practice
About you
To be successful in this role you will have:
- a tertiary degree in a relevant professional qualification and/or substantial equivalent experience
- experience leading, coordinating, and delivering on simple to moderate change projects
- the ability to be resilient, agile, and personable
- considerable interpersonal skills, with the ability to influence, coordinate, and collaborate with stakeholders across the organisation
- an excellent fit with our values of communication, collaboration, integrity, efficiency, and leadership
About the benefits
This is a fixed term full time position until 30 June 2024, Level 6 with a salary commencing at $100,533 plus superannuation of up to 12.5%.
- become a key member of a team that is passionate and dedicated to building a positive, inclusive, and constructive workplace culture
- supportive culture that promotes a healthy work/life balance
- ongoing learning, development and career opportunities
- employee health and wellbeing programs
- annual leave with 17.5% loading and other generous leave provisions
Join us
If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.
Please apply online and submit:
- a cover letter of no more than 2 pages describing how your skills and experience will assist in meeting the requirements of this role
- a resume of no more than 4 pages including current licences/tickets/qualifications/certificates/visa that you hold
Closing date: 4 February 2024
Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment screening which may include a criminal history check.
Ipswich City Council is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.
