Senior Customer Relations Officer

Attorney-General's Department
Job reference: 512989
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone

Classification: ASO3
Salary Range: $65,606 - $69,919
Duration: Up to 2 years
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11:30pm, Friday 6th January 2023

About the Opportunity

The primary purpose of the Senior Customer Relations Officer is to assist in the resolution of simple disputes and provide a case management service from lodgement to closure of an application. The role will also provide prompt front-end services and accurate information to the public via telephone, electronic channels and face-to-face in the South Australian Employment Tribunal (SAET).

About the Business

The South Australian Employment Tribunal (SAET) is established under the South Australian Employment Tribunal Act 2014 (the Act) to deal with employment related matters. SAET is South Australia’s forum for resolving workplace-related disputes and issues including:

• Resolving work related injury disputes (Return to Work)
• Resolving employment and industrial disputes
• Hearing work, health and safety-related prosecutions
• Regulating industrial awards, agreements and registers

For more information about the Attorney-General’s Department and also SAET, please visit and .

Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.

• Some out of hours work may be required.
• The South Australian public sector promotes diversity and flexible ways of working, including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Additional Notes

You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.

For further information about this exciting opportunity that is not covered by this website please contact Sharon Henderson, Team Leader Registry, SAET on 8207 2420 or .

Click Apply and follow the prompts to submit your application.

The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website .
Applications close: 06/01/2023 11:30 PM

Attachments:
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Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.