Senior Customer Service Representative

People2people are partnering with an Australian Owned company who pride themselves on their long successful history in the hydraulics and fittings industry. With franchises all over Australia, the organisation is going through a growth period and are looking to welcome a new Customer Service member into their team.The Role

• Reporting to the Operations Manager, your responsibilities will include but not be limited to:
• Handling of customer enquiries, order processing and communication
• Coaching and mentoring Customer Service team to ensure service standards are met.
• Review existing processes and Customer Service systems, order processing and reporting to management.
• Management of escalations and overseeing Customer Service team interactions with internal and external stakeholders

YouThe successful candidate will have the following:

• Previous Customer Service Supervisor or Team Leader experience
• Have worked in a similar industry ie. Hydraulics, Plumbing, Hose Fittings, Equipment
• Excellent written and verbal communication skills with a warm, approachable manner
• Previous experience with an ERP system – preferable but not essential

The is a Permanent, Full-time opportunity which offers free on-site gym, and free parking onsite. To apply, please click on the appropriate link on this page or contact Marissa Varudo on 02 8270 9735 today for a confidential discussion, or email on marissa.varudo@people2people.com.auOperating for over 18 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2022 Outstanding Large Agency, 2023 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.At people2people, Edge Recruitment and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.Location
Blacktown, New South WalesSalary
$70,000.00 - $80,000.00 AnnualWork Type
Full TimeIndustryCall Centre & Customer ServiceDate published03-Apr-2024Learn more about this jobMarissa VarudoRecruitment Consultant, Western Sydney02 8270 9735New South WalesSCHEMA MARKUP ( This text will only show on the editor. )Your working rightsAustraliaAs an Australian citizen, you can work and travel in the UK, with the UK Youth Mobility Scheme.New ZealandAs an Australian citizen, you can work and travel in NZ. If you are a permanent resident of Australia, you will require a New Zealand Electronic Travel Authority (NZeTA).Copyright © 2024, people2peoplepeople2people acknowledges the Traditional Custodians of country, pays respect to their Elders past and present, and extends that respect to all Aboriginal, Torres Strait Islander and Māori peoples today.