Address
Form of workAbout the role
We have an exciting full-time opportunity for a Senior Customer Support Technician Officer to join our high-calibre customer service team at our head office in Wakerley, Brisbane.
The Customer Support team is a well-respected team within insignia that provides exceptional remote support, troubleshooting, and outcomes to our customers on the latest mobility & traceability hardware and software.
Here is what you will be doing day to day:
- Manage and lead the Customer Support Technician team's daily activities and longer-term career development.
- Diagnose and provide troubleshooting support related to product labelling, traceability, inventory, and supply chain products.
- Assist customers with product setup, configuration, and problem resolution.
- Maintain detailed records of customer interactions, ensuring accurate documentation.
- Collaborate effectively with fellow support technicians to resolve customer technical problems.
- Stay current with insignia's product offerings and technical specifications to deliver accurate and practical support.
- Escalate advanced technical issues to specialised teams when necessary.
- Strive for first-contact issue resolution and ensure customer satisfaction.
About you
- Proven experience in a Senior Customer Support / Team Leader role.
- Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and concisely.
- Exceptional problem-solving abilities with great attention to detail.
- Patience, empathy, and a customer-focused approach when assisting individuals with technical difficulties.
- Ability to thrive in a collaborative team environment within a fast-paced work setting.
- Familiarity with CRM systems and helpdesk software is advantageous.
What is in it for you?
- Full in-house training
- We set everyone up for success with a full induction and buddy system available.
- Genuine Career Path, Long-term options to move into more senior roles within the company.
- insignia is 'Accredited A Great Place to Work in 2023!' which speaks volumes about the positive team culture, training and opportunities to advance.
- Local Free Parking–Park & be at your desk within minutes.
- Birthday leave- be paid to have your birthday off, doing what you love.
- Access to a free Onsite physio
- Access to counselling, financial coaching, nutritional support, and legal consultation to assist you and your family through our Employee Assistance Program
- Social club, monthly BBQs, morning teas, and Christmas parties
- Employee of the Month awards and Safety awards
- Training and development opportunities
- Study Leave for an approved qualification.
About insignia:
You may not have heard of us, but we have been helping Australian businesses for over 20 years. From the moment you walk through the door, you will experience a great workplace.
A subsidiary of the Winson Group, our people get the best of both worlds. Our established position, size and culture mean you will get 'big business' structure, support and progression without giving up the opportunities for ownership, direct impact and trusted, friendly relationships. To learn more about our product range, please visit https://www.insignia.com.au/ and https://www.insignia.com.au/brands/domino.
All applicants must have unrestricted working rights in Australia.
