Address Some of your responsibilities will include:
* Provide advice and guidance to team members to ensure high quality Customer Support services.
* Liaise with other parts of the business to refer and resolve customers' requests.
* Monitor and prioritise workloads and assist team members on escalated enquiries/incidents to maintain high quality Customer Support services.
* Assess and resolve escalated enquiries/incidents within service agreement timeframes.
* Develop, implement, and review efficient work practices and provide updates to team members to ensure service consistency.
* Identify and assess team training needs and provide on-the-job training and development to promote a culture of continuous learning.
* Work collaboratively in a high performance and innovative team environment that provides best practice support to all stakeholders.
Applications will remain current for 12 months.
