AddressNisbets Australia is a global company and a leader in the catering equipment industry. We have been in Australia since 2010 but are part of a much bigger team across 10 countries. We have over 500,000 customers worldwide and sell catering equipment in over 100 countries. We attribute our ongoing growth in the catering equipment industry to our number one asset- our people!
THE ROLE
We are currently recruiting for a Senior Customer Support Specialist in our Call Centre for up to 37.5 hours per week, working across Monday to Friday.
Reporting to the Customer Support Team Leader, this role will be responsible for providing a high level of customer service in line with the Call Centre performance standards.
The key focus areas of the role include:
- Handling inbound customer calls and process customer orders in an accurate and efficient manner
- Investigating delivery inquiries
- Responding to customer queries
- Generating sales
- Maintaining call-take levels within defined Call Centre standards
- Achieving all personal call targets and objectives as directed
- Knowledge of Company's products and services
- Undertaking additional customer/Call Centre /business activities as directed by the Team Leader
- Provide support to the Customer Support Team Leader to develop and execute plans to address team issues
- Effectively manage schedules to ensure that resources are available to meet expected demand of the team, eg, the breaks roster is being utilised
- Championing the Core Values
- Previous experience working in a customer service environment
- Excellent telephone manner
- Excellent numeracy and literacy skills
- Attention to detail
- Willingness to learn
- Problem solving and decision-making skills
- Excellent written and verbal communication skills
- Proficient in the use of Microsoft Office
Nisbets provide their employees with numerous benefits that include a competitive base salary, no evenings or weekend work, discounted staff pricing for all your cooking equipment needs, access to an Employee Assistance Program, and an excellent communication and wellness platform that offers great discounts to well-known retailers and shops.
If this sounds like the right role for you and you have the experience required, please APPLY NOW!
Nisbets Australia and New Zealand engage in Equal Opportunity recruitment practices to ensure it is a fair process for all applicants.
