Senior Director, Contract Management & Service Delivery

Our state government client has close to 2,000 employees working across 50+ locations. They offer rewarding careers with great benefits, where you will work on projects that make a difference to the everyday lives of your family, friends and community.

You’ll join a team that manages the delivery of complex service provisions to the community through outsourced waste and recycling services contracts.

You be operating in an activity based working environment where you’ll have the ability to work from home 2-3 days per week.
 
The Opportunity

This is a permanent Senior Director-level leadership position managing a team of 4 direct reports and overseeing a larger Service Delivery unit of 25 staff. Your focus will be on managing outsourced waste and recycling contracts across 12 sites in the ACT worth $70 mill annually.

You will lead the delivery of contract performance and service excellence through KPI management, effective governance  and performance monitoring of contracts and licences. 

• Lead, inspire and provide strategic leadership to a large operational team across multiple sites. Your 4 direct reports are Directors with remits across Contract Management, WHS and operations management
• Make your own mark on the team’s strategic and contemporary approach to managing contract performance and Service Delivery KPIs
• Work to a high performing and respected Executive Branch Manager who encourages change and innovation
• You can see the tangible impact of your work given you’ll be facilitating the provision of a core service to the ACT community 

The Role

Duties and responsibilities include:

• Lead a large operational team in the delivery of a wide range of sustainable outsourced waste management contracts, facilities and services; this includes creating an inspiring team environment with an open communication culture, establishing clear team goals, overseeing day-to-day operations, monitoring both team and individual performance, and identifying professional development opportunities to challenge and grow the team
• Provide expertise in leading negotiation strategies to achieve specific goals or objectives in making an agreement with another party. This includes fostering effective working relationships with key stakeholders and work collaboratively across functional areas to achieve outcomes
• Lead the delivery of contract performance and service excellence through effective and accountable governance arrangements, administration and performance management of contracts and licences
• Coordinate and review executive briefs, ministerial responses, operational reports, procurement and Contract Management documentation and contribute to strategic papers. This will include executing financial delegations in accordance with the Financial Management Act 1996 and ensuring Service Delivery is managed and maintained within the approved budgets
• Oversee the safety and risk management of the current services provided by the branch and the development of future service improvements and infrastructure management 

The Ideal Person

The ideal candidate will have a background leading large operational teams in commercial Contract Management and Service Delivery environments.

It is not essential to have a waste management background. However, coming from a sector where you’ve been involved in providing services to the community will be highly regarded such as council work, roads, infrastructure, health and utilities.  
 
Professional / Behavioural Skills:

• Demonstrated skills and knowledge in Service Delivery, asset management or infrastructure delivery.
• Demonstrated experience establishing and maintaining strategic relationships with industry and co-regulators to achieve excellence in delivery of services
• Proven strong understanding of the key commercial, financial, legal, technical, social and environmental drivers to achieve excellence in Service Delivery
• Demonstrated ability to apply sound judgement and deductive reasoning, to think broadly and critically to solve problems, and negotiation skills to drive good outcomes 

Qualification Requirements:

You must hold a recognised qualification in one or more of the following fields:

• Engineering – a four-year degree or higher qualification and a minimum of ten years relevant experience in Engineering; or
• Architecture – a three-year degree or higher qualification and a minimum of ten years relevant experience in Architecture; or
• Project Management – either:
• a diploma in Project Management and a minimum of ten years relevant experience in project management; or
• certification by a professional body to the level of Certified Practicing Project Director (CPPD) or Certified Practicing Portfolio Executive (CPPE), in addition to a relevant degree or higher qualification issued and a minimum of ten years relevant experience in project management; or
• have at least 10 years relevant experience in project management.

Please note, to be eligible for this role, you must be an Australian citizen or a permanent resident.
 
Salary / Rate

• $187,632 + 11% super
• Permanent full-time Senior-Director position
• Canberra based position – office located in Dickson and sites located across the ACT
• Activity based working environment where you’ll have the ability to work from home 2-3 days per week 

How to Apply

To apply online, please click on the appropriate link.
 
Alternatively, for a confidential discussion, please contact Liz Strachan on 02 6108 4*** quoting ref no. 18971
 
HorizonOne is committed to building a diverse and inclusive workforce and we encourage applications from people of all cultures, capabilities and backgrounds.