AddressCompany Description
Pullman, the Upscale International Hotel brand for Accor, offers Lounge guests a new attitude for cosmopolitan business and leisure travellers visiting the Qantas Lounge Canberra.
At Qantas Lounges by Accor, we provide a team environment that is supportive and trusting at all levels and our people are encouraged to work collaboratively.
Our reputation is founded on guest passion, sustainable performance, innovation, spirit of conquest, trust and respect.
As a key member of our team you will represent our friendly and professional service philosophy of ‘Feel Valued’ and ‘Feel Welcome’.
We are seeking a highly motivated Senior Duty Manager to join our experienced and professional Front of House team.
Job Description
What you will be doing:
- Lead by example to provide efficient, friendly & professional Food & Beverage service to all guests
- Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
- Supervision and support of all lounge areas as required
- Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
- Handle different guest challenges and situations and be part of the first response emergency team.
- Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff.
- Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager
- Achieve budgets, customer satisfaction targets and other business metrics.
- Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
- Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
- Assist with implement training programs for all employees, conduct induction and skills training
- Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan.
- Make sure that an ACCOR and Brand policies are respected
- Excellent knowledge of the software operation and usage..
- Check discrepancy report and action accordingly.
- Train junior team member and co-ordinate the monthly on the job training for the whole department
- Log and inform your Manager of any system problems & workplace injuries.
- Assisting with protecting and maintaining control of the lounge and bar areas.
Qualifications
Your experience and skills include:
- A passion for people and creating the next generation of hospitality leaders.
- Previous experience managing a team of 20 team member or more
- Ability to support and guide team members to reach operational expectations
- Prior experience working with Ento, Interlex or a related system
- Preferred previous experience in a similar role
- Strong interpersonal and problem solving abilities
- Good sales skills
Additional Information
Benefits
- Qantas & Jetstar Discounts– Domestic & International Travel (T&C Apply)
- Hotel discounts worldwide and exclusive travel benefits
- Free staff meals
- Free Parking
- Parental leave
- Professional development assistance
