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Form of workAbout the role
We are looking for a fulltime Senior Duty Manager for Abode Hotel Woden. The Senior Duty Manager will work closely with the Hotel Manager, Front Office Attendants and Housekeeping team members to provide exceptional service to Abode Hotels guests and customers. The Senior Duty Manager is responsible for overseeing the department as well as the day-to-day operations of the Hotel. Leads the team of Front Office Attendants to successfully execute all aspects of the Front Office, from the moment the guest arrives to when they depart.
This role is also responsible for the development and supervision of Night Auditors, Front Office Attendants, and Front Office Supervisors within the team.
The right candidates will be able to demonstrate an innate ability work within a team and have a warm, fun personality. A great attitude will be more important than years of experience!
At Iconic Hotels, we value innovation, communication, transparency and integrity and we are committed to invest in the growth of our team. If you are passionate, proactive, service minded and innovative, please come and join us.
Skills Required
- Dynamic, vibrant, confident and professional personality.
- A minimum of 2 years’ experience in a hotel Front Office operation, with exposure to both front desk and reservations procedures.
- Previous Leadership or Management experience is highly desired.
- Excellent customer relations, problem solving, decision making and time management skills.
- Ability to demonstrate highly developed interpersonal and communication skills both written and verbal.
- Possess the necessary skills to actively resolve complaints and challenges presented by customers and contractors.
- Leadership of all team members and functionality within Rooms Division and management of operations in the absence of Heads of Departments as required.
- Provide guidance, support, training and leadership to employees whilst on shift.
- Willingness to manage multiple tasks, conflicting deadlines and varying guest situations.
- High standard of personal presentation.
- Previous experience using a Property Management System, preferably Opera is desirable.
- Strong local knowledge of Canberra and the surrounding regions is highly desirable but not essential.
- A current full Australian drivers’ licence is also highly desirable but not essential.
- The flexibility to work various shifts on a rotating roster including evenings, weekends and public holidays.
- You must also meet the legal requirements to work in this country.
About the business
A core division of Geocon, Iconic Hotels by Geocon specialises in hotel operations, management, training and strategy, as well as food and beverage outlet management and operations. Contributing 800+ hotel rooms to the accommodation market to date, over the next five years, Iconic Hotels by Geocon will deliver an additional hotel to the mid-scale market. With a growing portfolio of trusted hotel brands and food and beverage offerings, Iconic Hotels by Geocon is changing the hospitality landscape in the ACT.
Focusing on making guests feel welcome and part of the family, Abode Hotels are smart in design, providing guests with all the hotel essentials they need, and a few extras on top.
Currently, six Abode Hotels operate in the ACT located in the suburbs of Kingston, Narrabundah, Belconnen, Woden, Tuggeranong and Gungahlin, and two picturesque hotels in NSW located in Murrumbateman and Malua Bay.
In Return
In return for your success and commitment to the role, Iconic Hotels will offer:
- Inhouse training and career development offered
- Work with a growing, dynamic and exciting company
- Generous employee benefits program
- Great team culture and environment
- Growing and dynamic business
If you are interested in this opportunity, please click “APPLY NOW”. For further information, please contact the Iconic Hotels Human Resources Team on 02 6255 0***.
