Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.The Applications Specialist for Beckman Coulter Diagnostics is responsible for providing support to customers, salespeople and field service personnel of instrument installations, demonstrations, ongoing education, technical and application related queries. They will assist in development, implementation and coordination of training programs, and supporting the sales team in achieving goals related to sales and customer satisfaction.This position is part of the Australian Applications department located in Sydney and will be a hybrid position. The successful candidate will be responsible for the haematology and Clinical IT product portfolios for the Australian customer base. Our vision is to double the impact we have for patients. You will report to the Applications Manager, and you will be successful if you like a dynamic working environment where you have variety of tasks you will be involved in each day.In this role, you will have the opportunity to:
- Provides training and customer support on instrument installations and upgrades.
- Develops, implements and coordinates training programs internally and customer workshops.
- Assists with instrument evaluations in the interpretation of results, instrument performance and report generation.
- Performs and assists with sales demonstrations. Provides customer information and support during sales process.
- Provides application and diagnostic support to the Field Service Department
- Provides feedback on market developments and customer needs/requirements to the sales team and assists in implementation of account development plans to improve customer retention
- Prior experience (equivalent to 5+ years) working in the clinical diagnostics industry as a medical scientist in a haematology laboratory
- Tertiary qualifications in Science or equivalent
- Hold valid and current driver’s licence and passport
- Unrestricted Australian working rights.
- Ability to communicate proactively to customers
- Strong problem-solving skills and desire to work through problems autonomously
- Good computer literacy skills across MS Office related products
- Business Acumen and understanding of commercial decisions and impacts.