Senior Ict Support Officer (371471)

Job Description:

We are a diverse and inclusive workplace that understands the importance of flexibility. Talk to us about what flexibility may look like for you.

Period of Appointment

Appointment to the role is on a Permanent full time (73.5 hours per fortnight)

Duties

• Provide management and technical support for the corporate desktop/user ICT infrastructure environment, including some aspects of Windows server administration.
• Support PC/laptop hardware/software and peripherals, multifunction/printing devices, mobile devices, IP networking, IP Telephony and other underlying technologies in line with the Department’s ICT Strategy.
• Supervise and mentor a small technical team supporting the Department’s desktop/user ICT infrastructure including service desk services and desktop support.
• Provide knowledgeable advice on the management, acquisition, installation, maintenance and support of the managed operating environment that enhances the day to day operation and security of the Department’s desktop environment, including specialist systems and applications.
• Establish and maintain standards and procedures that enhance the operation of the corporate desktop/user environment.
• Assist in the delivery of corporate technology projects, and the preparation of documentation and advice for various audiences (technical staff, business managers, end users) on ICT infrastructure developments and deployment in line with the Department’s ICT Strategy.
• Provide authoritative technical support to users of desktop based and specialist software, including the Microsoft office fleet of products, corporate applications, Active Directory administration, System Centre Configuration Manager (SCCM) and service desk management tools.

Desirable Requirements

• Relevant tertiary qualifications or industry recognised qualifications in information science or a related discipline.
• A current full car driver licence
• Scripting skills in PowerShell and Unix

Download the Statement of Duties and Associated Documents

(image) Statement of Duties - Senior ICT Support Officer - 371471 June 2024.docx

(image) Statement of Duties - Senior ICT Support Officer - 371471 June 2024.pdf

For more information
Name: Paul Thorton Position: Team Leader, ICT Desktop Services Email: Phone: (03) 61654*** How to apply To apply, please provide a one to two page document outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV. Online applications are preferred, please click the blue Apply Now button. -or-