Senior It Support Officer

Who we are

TasPorts is a state-owned company responsible for eleven Tasmanian ports and the Devonport Airport. We are a vertically integrated organisation, providing a diverse range of port and marine operations and services around Tasmania.  Our vision is to proudly connect people, products and solutions for the benefit of all Tasmanians.

With 99% of the State’s freight moving through our multi-port system, TasPorts facilitates vital trade to enable industry partners and communities while ensuring the highest environmental and safety standards.

The Role

Our Information Technology Operations and Infrastructure team is responsible for delivering the core data network and network infrastructure, including servers, routers, switches, CCTV and other networking and IOT hardware which are critical to our business needs. 

We have a full-time opportunity to be a part of a dynamic team!

Reporting to the Service Delivery Lead, the Senior IT Support Officer is part of the Corporate Service ICT team in providing high quality onsite technical support to users of TasPorts ICT devices and software. 

The role is responsible for providing ICT service, advice and guidance to end users across TasPorts and contributes to the ongoing implementation, maintenance and documentation of ICT operational procedures.

What are we looking for?

We are looking for a self-motivated and positive team player with excellent communication skills who thrives in a diverse and busy role.  We take a flexible approach to the skillsets candidates have, and prefer someone with strong learning mindset, quick-thinking and ability to solve and assimilate data rapidly in order to present solutions to difficult day-to-day incidents as required; can work collaboratively and have an ability to think outside the box. The ability to thrive within a fast-paced environment, coupled with the ability to work under pressure will set you up for success. 
 

Key duties include: 

• Provide expert advice and support to end users and technical staff, conducting advanced problem-solving analysis and diagnosis to effectively resolve technical and operational challenges.
• Provide technical support to a broad range of IT solutions specifically in relation to Microsoft operating systems, Microsoft 365 and Microsoft Intune consistent with ITIL service delivery priorities and standards.
• Oversee, triage and escalate requests and incidents in TasPorts designated helpdesk system and manage the prioritisation of requests systematically to minimise backlog and ensure operational efficiency.
• Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers or vendors in a timely manner. 
• Analyses service and component availability, reliability, maintainability, and serviceability requirements to ensure proposed solution/s meet service level requirements and are in line with industry best practice. 
• Maintain and develop excellent working relationships with key suppliers and vendors, conducting dealings in a professional and appropriate manner. 

For a full list of the role duties, please see the position description on the TasPorts Careers page: Careers (tasports.com.au).

Knowledge, Skills & Experience: 

• Demonstrated knowledge and experience with Microsoft operating systems and applications, desktop management, and data networking technologies.
• Ability to investigate issues and requirements and identify and prioritise appropriate solutions. 
• Sound knowledge of IT principles, practices, current technologies and platform solutions.
• Ability to provide assistance to employees in the use of various applications and technologies.
• Demonstrate high standards of professional behaviour and interpersonal skills when dealing with staff, contractors and suppliers. 
• Well-developed written and verbal communication skills with the ability to maintain detailed and accurate records. 

Qualifications

Essential

• Relevant qualification in Information Technology and a minimum of 3 years’ equivalent work experience. 
• Ability to hold an MSIC (Maritime Security Identification Card).
• Current drivers’ license.

Desirable

• Accreditation in relevant industry qualifications, such as a Microsoft certification, ITIL or similar. 

Why work for us?

TasPorts offer a supportive and flexible work environment, professional development opportunities and a range of attractive employee benefits.

As an employee of TasPorts you will benefit from our strong focus on wellbeing including a generous Employee Assistance Program (EAP) and participating in health and community building initiatives.

TasPorts encourages applications from all members of our community to support and grow a diverse and inclusive workforce. We are open to exploring flexibility with each role to support you to perform at your best while maintaining a healthy work life balance, your individual needs, and to ensure we can attract the best candidates for our roles. We look forward to hearing from you and how you would like to make a positive contribution to TasPorts and the Tasmanian maritime community. 

For more information about TasPorts visit our website www.tasports.com.au, or if you have specific questions regarding the role please contact the Talent Aquisition Specialist - Caroline Snadden via email: ***************@tasports.com.au

This role will participate in an on-call roster.

Applications close 17:00 pm, Thursday 2nd May 2024.