Senior Ict Technician

Forerunner is a family owned and operated, leading IT services company, that has been in business for over 25 years. We offer a wide range of ICT solutions to a broad client base.  We pride ourselves on our longstanding relationships with our customers and suppliers, and the integrity and dedication of our team to provide high quality outcomes for our clients.

As part of our continual improvement and growth strategy we are looking for a client-focused and experienced Technician to join our team.

What we are offering:

No two days are the same at Forerunner, so you will be engaged in a variety of work and varying degrees of challenge. You will have the support of a great team, where we go above and beyond to help each other to succeed.  There is a strong family vibe here and our culture is built around that.  It is important that this aligns with your personal values, as we don’t want people who are just looking for a job.  We want people who seek fulfillment from the knowledge that they have provided quality solutions and who embrace our culture and ethics.  You value the security and stability of an established company where there is room to grow.  If this is you, keep reading.

What we are looking for:

On a day to day basis you will be responsible for:

• Providing technical support, troubleshooting and management of systems and devices, ensuring a high level of customer satisfaction at all times
• Recording all services provided in our ticket system and taking responsibility for the job from start to finish.
• Be involved in developing documentation, training materials and guides to support the use of technology and best practices
• Working closely with the CTO to ensure the ICT environment supports the use of appropriate technologies
• Using your initiative to anticipate potential issues, make suggestions and share ideas
• Ensuring client systems are operating at optimum level with minimal or no downtime, using a pro-active approach.
• Building and developing relationships with our clients and suppliers.
• Promoting a positive culture within the team and supporting others in the workspace.

The knowledge you need:

You will need to have a high level of technical knowledge and experience with at least 3 years’ relevant experience and expertise in:

• Network Administration
• Microsoft Windows Server
• MS Windows Operating Systems
• Exchange Server / M365
• General PC Troubleshooting
• Hardware Support & Troubleshooting
• Phone & Remote Desktop Support
• Hyper V
• Networking technologies (eg. DNS, Routing, Email, VOIP)
• Backup Technologies (eg. Veeam, Shadow Protect / Storage Craft is a plus)
• 3CX Phone Systems

You also have:

• Experience in service desk environments where documenting, monitoring, and resolving issues in an efficient and effective manner are of utmost importance
• Excellent communication skills, strong customer focus and stakeholder management
• Ability to juggle competing priorities to ensure critical timeframes are met
• Understanding of cloud-based delivery platforms and services such as Microsoft 365
• Ability to work both autonomously and within a team environment
• Current valid Australian driver's license and access to own car at all times (on site parking and guaranteed travel allowance paid fortnightly)

And finally:

We offer the opportunity to join a bunch of incredibly smart people, who are passionate about all things ICT.

You will be at the forefront of technology as our clients are keen to embrace new technologies to deliver better business outcomes.

We’re big on integrity and place the utmost value on the relationships with our clients and our employees.

Salary commensurate with experience.

In your application, please provide a CV and covering letter which explains/demonstrates your suitability for this role and our team. 

This is a full-time position.  

Please note that only successful candidates will be contacted.