Senior Intake And Assessment Officer

The Ipswich Head to Health (HTH) Centre, funded by Darling Downs and West Morton PHN, offers inclusive, low-stigma access points for mental health services, providing assessment, triage, warm referrals, and immediate support. It caters to individuals at various levels of need, including those in crisis, fostering an innovative, agile, and flexible approach to service delivery.

The opportunity:

We currently have a permanent full-time Senior Intake & Assessment Officer position available for our Ipswich Head to Health centre.

In this role, your primary responsibilities will involve actively engaging, screening, assessing, and referring clients, with the aim of establishing positive connections with a wide variety of individuals and their support networks. This approach is essential for providing comprehensive, recovery-focused care that addresses the holistic needs of our clients and their loved ones.

Working under the guidance of the Clinical Lead, you'll collaborate with dedicated clinical and operational teams to enhance the centres reputation in both local and broader communities. Additionally you will oversee and operationally manage the Intake and Assessment Officers within the hub and supporting the development of this team.

Benefits for you include:? 

• Opportunity to salary package up to $15,900 of tax-free income.
• Work in a dynamic, vibrant new centre alongside like-minded professionals passionate about mental health.
• Collaborative team-based approach to service provision under a flexible practice model.
• Professional development and training opportunities.
• Access to well-equipped consulting rooms, activity space and resources.
• Strong and passionate leaders dedicated to team development and engagement.
• Access to an Employee Assistance Program.
• Staff benefits program with various discounts, and an employee referral program.

As our Senior Intake and Assessment Officer you will be:

•  Conducting comprehensive risk assessments, including evaluating suicide and violence risks, and devising action plans to mitigate these risks.
• Delivering brief interventions, counselling services, and formulating treatment plans.
• Facilitating and monitoring the integration and coordination of care for clients, actively participating in case review meetings.
• Assist the Stakeholder Engagement Coordinator in promoting Head to Health at community events.
• Provide clinical and operational supervision to the Head to Health team.

No two days will be the same in this dynamic and varied role. With a support and positive team around you, you will see the results of your work on a daily basis.

Does this sound like you?

Are you skilled at assessing the needs of consumers, including conducting complex risk assessments, and capable of implementing plans to mitigate identified risks? Are you welcoming, professional and passionate about shaping an innovative mental health service with dedicated staff and supportive leaders?

Were also looking for:

• Tertiary level qualifications in health, behavioural/social sciences, community services, or a related discipline that provides a sound understanding and knowledge of assessing and working with people at risk.
• Experience working in a multidisciplinary team environment, coordinating client care.
• Experience in the mental health sector and a broad understanding of the challenges and experiences of people managing their mental health, fostering a recovery and strength-based approach.
• Knowledge and understanding of mental health, including related evidence-based interventions and clinical practice.
• Exceptional interpersonal skills with the ability to work with a diverse range of clients, colleagues, and partner organisations.

About Open Minds Integrated Mental Health Services

At Open Minds our values of Integrity, Curiosity, Together, People Centered and Respect are the foundation of our organisational culture. They shape everything we do from the care we provide to the collaborative environment we foster.

We have been a leading provider of mental health services to local communities for over 111 years, operating sites across NSW and QLD. Our services include:

• Headspace centres (for individuals aged 12-25)
• Head to Health centres and satellite sites (for adults)
• Universal aftercare services
• Psychosocial support programs
• Clinical care and coordination

We are dedicated to collaborating with our health partners, stakeholders, local communities, and families to consistently deliver safe, high-quality, recovery-oriented care.

Be part of an exciting time of growth and opportunity in an organisation that you can be proud of!

Apply now, we cant wait to meet you!

Open Minds is a registered NDIS provider. Our team works to enhance mental health and wellbeing by delivering tailored supports to people living with mental ill health, disability or acquired brain injury. 

Diversity is Strength. We encourage people from diverse ages, gender, identity, cultural backgrounds and experience including First nations peoples, Cultural and linguistically diverse, LGBTQIA , lived/ peer, mental health experience, to apply for this position.